Forest River Customer service is ... ??

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   I know this is for 'Dealers' but this is a general enough experience about a manufacturer that I thought I'd throw it in here.
Reviewing a tiresome story - Around 6/9 I informed Forest River of the metal fatigue problem that had resulted in my axle falling off. They never acknowledged that it was anything other than a failure of the customer to properly maintain the riser bolts, even when I told them I had pictures showing the bolts to be fine.

So, on 6/22 I sent a formal request in to the warranty department asking for reimbursement, figuring that at least it would get a conversation going. Cheap - we're talking about less than $1000 because as most of us know, the failure occurred in my driveway and not at highway speeds.

As of now I have heard NOTHING from them, not even an acknowledgement of my message being received.

So my question is - 

                   ?Is there a special department at Forest River that I should be contacting? 

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Happy Tripping Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 27 May 2014 Online Status: Offline Posts: 473	Topic: Forest River Customer service is ... ?? Posted: 25 Jun 2019 at 1:00pm
	I know this is for 'Dealers' but this is a general enough experience about a manufacturer that I thought I'd throw it in here. Reviewing a tiresome story - Around 6/9 I informed Forest River of the metal fatigue problem that had resulted in my axle falling off. They never acknowledged that it was anything other than a failure of the customer to properly maintain the riser bolts, even when I told them I had pictures showing the bolts to be fine. So, on 6/22 I sent a formal request in to the warranty department asking for reimbursement, figuring that at least it would get a conversation going. Cheap - we're talking about less than $1000 because as most of us know, the failure occurred in my driveway and not at highway speeds. As of now I have heard NOTHING from them, not even an acknowledgement of my message being received. So my question is - ?Is there a special department at Forest River that I should be contacting?
	"There comes a time in the affairs of a man when he must take the bull by the tail and face the situation" - W.C. Fields

Hardwear Hank Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Mar 2021 Location: Long Island, NY Online Status: Offline Posts: 31	Posted: 30 Apr 2021 at 7:04pm
	While I didn't have any problem or issues, I had questions about my 192 and contacted FR a couple of times. Each time I gor a response within hours. Clearly they have their customer service reps responding to customers over their cell phones. Very nice touch with quick response.

RoverPod Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 07 Mar 2020 Location: Virginia Online Status: Offline Posts: 118	Posted: 01 May 2021 at 5:48am
	Did you try contacting Lippert? The warranty for the axle is through the manufacturer.
	2017 F150 XLT SuperCab 2020 rPod 180

StephenH Members Profile Send Private Message Find Members Posts Add to Buddy List podders Helping podders - pHp Joined: 29 Nov 2015 Location: Wake Forest, NC Online Status: Offline Posts: 6417	Posted: 01 May 2021 at 8:55am
	Also, since it is a frame issue, Lippert makes the frames also. Don't neglect to file a report on the NHTSA site. https://www-odi.nhtsa.dot.gov/VehicleComplaint/
	StephenH Happy is the man that findeth wisdom,... ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS