How to contact FR warranty?!?

It's called the Forest River, Inc. Additional 12-month Optional Protection Plan For Travel Trailers & Fifth Wheels. This additional 12-month protection costs $150 for the R-POD. Everything that Forest River normally covers for only the first 12 months is covered for an additional 12 months. When we bought our R-POD, an application form was among the stack of owner's manuals that we got. The form says you have 10 days from taking delivery to signup for the extended coverage. If you are interested, you should call Rhonda Yoder at FR (574-534-3167) even if it has been more than 10 days in your case.

When I finally got through to Susan a couple of weeks ago (after 3 1/2 days of 'out of the office' and no call-backs from her and several other people in her office)...she was very insistent that 'nothing can be done for two weeks...FR can do nothing until the Pod documents are received from FR. Then you have to contact us so we can mail you the documents so that you can mail them back to us'
Rhonda, on the other hand, was very straight forward...and seemed to want to get the paper work done right then.

Final followup: After finally getting through to the warranty department at FR, I was told I had to wait at least two weeks for the paperwork to get its way from Couch's to FR, and then call them back, for them to mail me the extended warranty paperwork to fill out (sigh!)
In addition, a forum member mentioned talking to a person named Rhonda at FR who helped them out.
Today, after waiting the two weeks, I call FR and talked to Rhonda, rather than the multiple other
people in the Warranty department.  She was very friendly and said if I had the Pod's VIN number and a credit card number she would fill out all of the necessary info and mail me an extended warranty document!
She completed everything in about five minutes!
I would almost encourage FR to promote her...but then we would lose a very competent person
who can cut through the typical bureaucratic paperwork that seems to swamp all businesses.

2nd Year extended warranty submission problems...
I was told by Couch's that I had 10 days to get a second year warranty from FR.  They said that they did not have the FR warranty submission papers and that I would have to call FR to get them myself!  They did give me a  number at FR to call.
I called the number (Susan) and got her voice mail that she was out of her office and she would immediately call me back.  NOTHING!
I ended up calling 11 times over three days with no results and finally talked to the Warranty operator. She sent an internal email to Susan and I finally got a call back after four days...
But it didn't end there...Susan told me that they wouldn't even send me the paper work until the end of the month (another three weeks)
When I specifically asked her if the 'ten day limit' would start at that time...she waffled and wouldn't specifically state one way or another.
I am still wondering why dealers don't have the necessary FR warranty application sheets...and
if it is so hard to get the applications (to give FR more money)...what happens when I need
warranty service?

Originally posted by gepaine I bought the 2nd year warranty from FR even though I almost never buy extended warranties.