dealer service |
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bearclaw68
Groupie Joined: 03 Oct 2014 Location: Modesto Ca. Online Status: Offline Posts: 45 |
Topic: dealer service Posted: 17 Aug 2015 at 11:53am |
Just returned from Alaska with a whole host of problems. Have dealer appt tomorrow. Not looking forward to it.
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John and Dolly
09 Tacoma 4x4 RP 179 |
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HuronSailor
podders Helping podders - pHp Joined: 10 Jun 2009 Location: Owosso MI Online Status: Offline Posts: 704 |
Posted: 17 Aug 2015 at 10:41am |
How about this new Facebook group?
https://www.facebook.com/groups/740581369404638/ If it gets too inflammatory we'll take it down.
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.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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Camper Bob
podders Helping podders - pHp Joined: 26 Sep 2011 Location: Portland Oregon Online Status: Offline Posts: 913 |
Posted: 17 Aug 2015 at 9:48am |
Again, I suggest a dealer rating forum of some type. This is a perfect example of a dealer that needs to be put on notice. I have had issues with my own dealer, and finally took my Pod to Camping World. Without any fuss or bother they diagnosed a problem with my hot water heater and fixed it under warranty. Safe Travels.
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Camper Bob and Camper Sue
Gracie the Wonder Dog (12 LB. Mini Dachshund) 2013 Rpod 171HRE(ORPod) 2016 Lance 1685 2015 Nissan Pathfinder |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9059 |
Posted: 16 Aug 2015 at 9:08pm |
Yup, the reviews here work - good and bad. My dealer's service department proved to be incompetent (after I gave them a 2nd chance at a different repair), and my review about my experiences have kept some people from using them for service.
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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HuronSailor
podders Helping podders - pHp Joined: 10 Jun 2009 Location: Owosso MI Online Status: Offline Posts: 704 |
Posted: 15 Aug 2015 at 7:37am |
Post a dealer review on this forum. Spread the bad word. I have the satisfaction of knowing I've cost my local dealer at least one rpod sale when someone from this forum PM'd me about my experience with them. They ended up going to a different dealer.
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.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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Mountainpod
Newbie Joined: 08 Jul 2015 Location: Colorado Online Status: Offline Posts: 8 |
Posted: 14 Aug 2015 at 9:30pm |
This is exactly what happened to us. We were made to feel like second class citizens when we asked for warranty repair. Love our rpod, but this is ridiculous. Hard to recommend product or dealers to our friends that are interested in purchasing.
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Mitch & Cindy
2008 Toyota 4 Runner Rpod 179 |
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HuronSailor
podders Helping podders - pHp Joined: 10 Jun 2009 Location: Owosso MI Online Status: Offline Posts: 704 |
Posted: 19 Jan 2015 at 8:33am |
So the dealer whined about not getting your business when you bought your RV new, then proceeded to give you substandard customer service and poor workmanship? Funny how some dealers don't see a connection between lack of customer loyalty and their own poor regard for those same customers.
The first (and last) time I dealt with my local dealer for repairs, they didn't even TRY to do a good job. Then the service manager actually told me, with a smirk on his face, to just try to find someone else to fix the problem - so I did. That dealer deserves to have his business stolen away. I hope the OP gets his issue fixed - then never goes back to that dealer again. And make sure you post a dealer review on the forum for all to see.
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.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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ToolmanJohn
Senior Member Joined: 23 Apr 2014 Location: Connecticut Online Status: Offline Posts: 451 |
Posted: 18 Jan 2015 at 7:22am |
Your experience with warranty work is similar to mine. They are not required to perform warranty work on something they don't sell, and if they decide they don't to create any goodwill for the next time you are in the market for a new camper, they can tell you to go away.
I also will never purchase a camper from the local Forest River dealership ( Hemlock Hills RV in Southington CT, VERY close to me ) . They wanted $3000+ more for an 2013 R-Pod 177 , I was able to get it for just over $13,000 from Couches in Ohio. But I did have a problem with a water leak. Hemlock Hill would't touch it. Couches found a dealership here in CT (Long View RV, over 30 miles one way from me ) that would look at it under warranty. It took several trips for them to repair it and get it right, but it did finally get fixed. |
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2017 ATC 7X20 Custom Toy Hauler
2013 R-Pod 177 (SOLD) 2013 VW Touareg TDI |
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David and Danette
podders Helping podders - pHp Joined: 24 Nov 2009 Online Status: Offline Posts: 1215 |
Posted: 18 Jan 2015 at 7:07am |
And many times if you want it done the right way you need to learn to do it yourself. I have repaired so many things and corrected them that its difficult to understand why the factory did not do it right in the first place.
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2018 Vista Cruiser 19BFD (2018-
2012 Vibe 6503 (2014-2019) 2009 r-pod 171 (2009-2014) Middle Tn 2014 Ram 1500 Quad cab |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9059 |
Posted: 17 Jan 2015 at 11:38pm |
As mentioned, this is the norm for the RV industry - all brands, not just FR.
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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