E2 WDH Trouble shooting

I went back to get it adjusted, thinking they could do a way better job then me. He dropped the hitch head another hole on the shank. Thought he was going to stop and try it there. My belief is that he felt the bars were too difficult to raise on the L brackets. Before I knew it, removed the brackets and said he'd be back in a second. Looked through garage and he put them on a drill press and could hear the grinding. Looked at my six year old and said "oh crap." Believe when he inverted the bracket,he felt the trailer frame was too wide and couldn't get the bolt through to the rear of the bracket.

At that point I just wanted to get my truck and trailer out of there. This is a company that, this all they do. I don't think he was the most knowledgable staff member there. I brought it home and me and the wife put the new brackets on when they arrived from Fastway and feel we did a pretty darn good job ourselves, and all our measurements felt into correct place. After going through the booklet several times, felt we had a decent understanding of the proper set up.   Probably not perfect but sure better than without the wdh.

"The local hitch installer totally botched up the brackets, drilling the holes larger, to the point of being unusable.  Sent the pics to Fastway and deemed them unsafe and obviously couldn't guarantee safety."

Kudos to Fastway, but Boos to the original installer. Another example of dealers and installers placing unknowing novice buyers in unsatisfactory and/or dangerous situations. We here often say "don't trust the dealer", but it proves true every day. I had to completely reinstall and readjust my E2 after my first trip. It actually fell off and I found the brackets installed up side downand and loose.

I worry about the novice buyer who does not read this forum. When a dealer tells the owner of a 2.0L I4 "Sure. You can tow the Queen Mary with the proper hitch" it's time to tow yourself to another dealer.

Hey just want to throw a shout out to the folks at Fastway Trailer Products and the awesome customer service they offered to me regarding my E2 Equalizer Hitch, especially being in another country.  

Another note about that small bolt I mentioned earlier:

There basically is my problem.  I'm confident I can narrow it down but don't have access to an air drive gun.  So was hoping to get it right the first time out.  Maybe I'll break down and buy one.  Already have an air compressor.  I've been through the instructions many times and know I was reaching with narrowing it down to just elevating the L brackets.  Anyway will play with it some more over the following week or so. Will keep you posted