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Topic ClosedNeed Forest River Contact Please
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EmptyNesters View Drop Down
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Joined: 19 Feb 2013
Location: Minnesota
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Posts: 53 		Direct Link To This Post Topic: Need Forest River Contact Please
    Posted: 11 Jul 2013 at 7:58pm
I have read on here about people contacting Susan from Forest River to help with their Pod problems. My poor little pod has the tip of a screw poking out of the exterior just above the door, it has created a bulge and cracks in the exterior, the Dealer thinks the interior trim was over tightened sending the screw through the wall but said since we did not notice upon delivery there is nothing he can do and that we should contact Forest River ourselves. If anyone could send me her email I would like to get this fixed ASAP my pod is a 2014. To new for cracks.
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Joined: 29 May 2012
Location: Lexington, SC
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Posts: 30 		Direct Link To This Post Posted: 11 Jul 2013 at 8:29pm
Here is what I have. Not sure if it is current:

CONTACT PEOPLE at FOREST RIVER R POD FACTORY
(brought to you by Sandpiper/CCDAMEEK)
If you need spare or replacement parts for your  Pod then Ms Marla Pullen is your person.

Marla Pullen
Phone 574-642-3119 ext 209
E-mail mpullen@forestriverinc.com

For Warranty Parts and Service the person to contact is Ms Susan Thornberg

Susan Thornberg
Phone 574-642-3119 ext 205
E-mail  sthornberg@forestriverinc.com

For general questions about the R POD the contact is Kristin Griffin, sales coordinator

Kristin Griffin
phone 574-642-3119 ext 213
E-mail  kgriffin@forestriverinc.com

If all else fails call the plant operator at 574-642-3119 ext 0
It sounds like a busy signal but don't hang up and the operator will be glad to help you with getting an answer to your question.

If the person you are calling is not at their desk please leave a message with your name and phone number and they will return your call as soon as they can.  E mail seems to be the preferred method of communication so if possible send them an e-mail and they will return it.
 
Surveyor / r-pod warranty administrator
Amber Wilson 
Phone/ 574-642-3119 x208
email/  awilson@forestriverinc.com
 
Surveyor / r-pod parts department
Brandy
Phone/ 574-642-3119  x209
 
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Keith & Harriet - 2013 R-POD 177-Nissan Pathfinder
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Joined: 07 Jun 2013
Location: Titusville, FL
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Posts: 556 		Direct Link To This Post Posted: 11 Jul 2013 at 8:34pm
That is still current.  I spoke to her last week and we exchanged emails about the exterior light recall.
2014 R-Pod 178 (OUR POD)
2009 Chevrolet Avalanche
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Joined: 08 Sep 2011
Location: Chesterville On
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Posts: 261 		Direct Link To This Post Posted: 11 Jul 2013 at 9:55pm
Empty, 1: We have the same problem, but in a different spot.  Door side but back behind and above window near top of wall. 2: Your dealer needs a wake up call....  There is nothing saying that upon delievery that the nail (or staple) wasn't coming out until AFTER you took your trailer home. 3: Our dealer upon sending the pics to FR (I e-mailed them to my dealer) depending on what FR say, after camping season my dealer will send the pod to FR to have it fixed.  I will not pay for anything.  4: our pod is now on its 2nd year.  How old is your pod?   I would diffently be looking for another pod dealer yours seems to want to just wash his hands of everything once you drove off the lot...  Good luck.  I will keep you informed of what happens on my end.
Ron & Shirley
2020 Tacoma
2012 177 rpod
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Joined: 08 Sep 2011
Location: Chesterville On
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Posts: 261 		Direct Link To This Post Posted: 18 Jul 2013 at 5:22pm
Empty: I just spoke to travel-mor of Ottawa.  They got in touch with FR and everything is being taken care of under warranty ( spider cracks.) They have a local rv guy who fixes things for them and all work is guaranted and still under FR warranty.  I can only say that your RV dealer has much to be desired.  I wish you good luck.
Ron & Shirley
2020 Tacoma
2012 177 rpod
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furpod View Drop Down
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Joined: 25 Jul 2011
Location: Central KY
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Posts: 6128 		Direct Link To This Post Posted: 23 Jul 2013 at 4:09pm
I do believe the dealer is as important, if not more so, than the manufacturer. We have seen many on here who have very poor dealers to work with.
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Joined: 10 Jun 2009
Location: Owosso MI
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Posts: 704 		Direct Link To This Post Posted: 23 Jul 2013 at 7:26pm
Originally posted by furpod

I do believe the dealer is as important, if not more so, than the manufacturer. We have seen many on here who have very poor dealers to work with.

Amen, brother.
.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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Joined: 19 Feb 2013
Location: Minnesota
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Posts: 53 		Direct Link To This Post Posted: 06 Oct 2013 at 4:40pm
I got ahold of Susan back in July and and she got us all taken care of, the camper went to the body shop and we had it back within a week. Thank you all for the response. 
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