Warranty Service Charge |
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Laytek2
Newbie Joined: 05 Apr 2017 Online Status: Offline Posts: 11 |
Topic: Warranty Service Charge Posted: 25 May 2017 at 3:47pm |
Hello all. My name is Alan and I purchased a R-179 in late Dec 2016 from Atlantic Marine & RV, Ft. Pierce, FL. I have enjoyed the little trailer for about 22 nights already this year, using it at several campgrounds and boon docking for up to 3 days at a time. Very nice trailer and perfect for my needs. I did discover a very minor leak in the black water tank where the flush fitting enters the side of the tank. FR has already approved a warranty repair. I took the trailer back to Atlantic, and to my surprise, they demanded a $110 upfront payment before they would take the trailer and do the warranty repair. I said no and brought it back home. So I turn now to this great group of r-Pod experts - is this a normal requirement to have warranty work performed? What is the purpose of such a payment? Does anyone have any suggestions? The ultimate goal is to stop the leak.
Thanks to all. Alan rPod 179 Jeep Cherokee |
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furpod
Moderator Group - pHp Joined: 25 Jul 2011 Location: Central KY Online Status: Offline Posts: 6128 |
Posted: 25 May 2017 at 3:51pm |
The smart thing would have been to ask the dealership about it. It may be that they have the customer pay (insuring they GET paid) and then refund when the manufacturer pays them. They may work with many brands, and have trouble getting paid by some..
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Laytek2
Newbie Joined: 05 Apr 2017 Online Status: Offline Posts: 11 |
Posted: 25 May 2017 at 4:08pm |
The dealer is definitely aware of this, as he was standing by the maintenance man as he demanded the $110.
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Leo B
podders Helping podders - pHp Joined: 13 Jan 2012 Location: Lyndonville, VT Online Status: Offline Posts: 4508 |
Posted: 25 May 2017 at 4:13pm |
I have had 2 rpod and warranty work done on both, have never paid any money etc.
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Leo & Melissa Bachand
2017 Ford F150 2021 Vista Cruiser 19 csk Previously owned 2015 Rpod 179 2010 Rpod 171 |
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TheBum
Senior Member Joined: 26 Feb 2016 Location: Texas Online Status: Offline Posts: 1407 |
Posted: 25 May 2017 at 6:02pm |
We had to have a fender replaced after a blow-out and our dealer took care of it with no money up front.
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john in idaho
Senior Member Joined: 04 Nov 2014 Location: Eagle Idaho Online Status: Offline Posts: 610 |
Posted: 25 May 2017 at 6:05pm |
There is also the Better Business Bureau - they keep a file with complaints. One phone call from them may fix it.
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mcarter
podders Helping podders - pHp Joined: 07 Apr 2016 Location: Greenbrier, TN Online Status: Offline Posts: 3419 |
Posted: 25 May 2017 at 6:21pm |
I agree with Furpod. Bet they want paid at their rate and then they invoice FR and refund to customer. Worth it to ask, if that is not case, then I would complain. When you say FR approved did you call them or did the dealer contact? Dealers are chancy, choicy bunch. Best to complain when you have all the facts. I think your leak as you described is at the flush attachment. Have you looked at it? I found my hose is connected by a PEX to a 90 degree hose barb, the leak should be easy to see where it coming from.
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Mike Carter
2015 178 " I had the right to remain silent, I just didn't have the ability." |
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StephenH
podders Helping podders - pHp Joined: 29 Nov 2015 Location: Wake Forest, NC Online Status: Offline Posts: 6285 |
Posted: 25 May 2017 at 7:41pm |
I had several warranty items repaired by my dealer (Country Roads RV Center in Lexington, NC). In no case was I charged up-front.
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StephenH
Happy is the man that findeth wisdom,... ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS |
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GlueGuy
Senior Member Joined: 15 May 2017 Location: N. California Online Status: Offline Posts: 2627 |
Posted: 25 May 2017 at 9:02pm |
I would run, not walk, away from that alleged "dealer". I've never heard of such a thing as an upfront charge for warranty work. It's either covered, or it isn't.
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bp
2017 R-Pod 179 Hood River 2015 Ford F150 SuperCrew 4WD 3.5L Ecoboost |
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lostagain
Senior Member Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2586 |
Posted: 25 May 2017 at 10:24pm |
I had warranty/recall work on a used r-pod and didn't pay a nickel up front. In fact, they even reimbursed me for expenses related to an error in their work fixed by an independent shop close to my home. If I was going to buy another TT, I'd go to them first.
Did you report the dealer's demand for up front payment to FR? I sure would. They don't need dealers who treat their customers like you were treated.
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Never leave footprints behind.
Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost |
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