Warranty Service Charge

Hello all. My name is Alan and I purchased a R-179 in late Dec 2016 from Atlantic Marine & RV, Ft. Pierce, FL. I have enjoyed the little trailer for about 22 nights already this year, using it at several campgrounds and boon docking for up to 3 days at a time. Very nice trailer and perfect for my needs. I did discover a very minor leak in the black water tank where the flush fitting enters the side of the tank. FR has already approved a warranty repair. I took the trailer back to Atlantic, and to my surprise, they demanded a $110 upfront payment before they would take the trailer and do the warranty repair. I said no and brought it back home. So I turn now to this great group of r-Pod experts - is this a normal requirement to have warranty work performed? What is the purpose of such a payment? Does anyone have any suggestions? The ultimate goal is to stop the leak.

The dealer is definitely aware of this, as he was standing by the maintenance man as he demanded the $110.

We had to have a fender replaced after a blow-out and our dealer took care of it with no money up front.

I agree with Furpod. Bet they want paid at their rate and then they invoice FR and refund to customer. Worth it to ask, if that is not case, then I would complain. When you say FR approved did you call them or did the dealer contact? Dealers are chancy, choicy bunch. Best to complain when you have all the facts. I think your leak as you described is at the flush attachment.   Have you looked at it? I found my hose is connected by a PEX to a 90 degree hose barb, the leak should be easy to see where it coming from.

I would run, not walk, away from that alleged "dealer". I've never heard of such a thing as an upfront charge for warranty work. It's either covered, or it isn't.