Couch's RV Nation

$100 for just the arm, not the whole awning.

We bought a 2017 178 from Couch this past November.  Everything you list was standard (for them), and we paid 14K.  Not happy with the Thule awning. It is tiny, flimsy and the 3rd time we used it an arm broke. $100 to replace it if we can't get it replaced under warranty.

Originally posted by Leo B There is a lot to be said for buying locally. We have developed a really good relationship with our local dealer and have been treated pretty good on warranty issues and service.

I am looking at the Couch site at a 179. The price is stated as less than $16,369. It lists the equipment below. Is this all standard or optional?

I realize the previous comments regarding Couch RV date back to 2014, so somewhat of an update.  I  bought a 179 from them last week.  After shopping around locally, in Twin Cities market, and looking at this forum, I landed upon Couch.   When we arrived, they did a decent job of going through the Rpod, showing us the various features.  At our first stop that night back to the Twin Cities, we could not get the fridge to come on, the light under the dinette did not work and one of the pieces of trim around the dinette set was loose and the cover of the gas canister cover had blown off.  I assume the kid showing us the camper did not tighten it down all the way and wind did it's job.   I ended up calling, leaving a message on the Couch voice-mail line, nobody responded on the Friday or Saturday. I sent an email to the sales rep, then called him Monday and he connected me with a warranty guy at Couch.  Initially, he was a bit vague on how all was to be handled, but after some discussion on my second call to him I pushed for specific answers, he informed me he would mail me a new hatch cover for the gas cover, which came last night.  He said I could take the Rpod to any Forest River dealer close to me for the fridge.  He suggested for the loose trim I use a finish nail or two.  The dinette light he advised twisting it a bit. I tried briefly, but will have to fool with it more later. I set an appointment for June 5 at a dealership in Twin Cities.   I have a friend who is geekier than me look at fridge.  He tested outlets with multi-meter, we have power, same with 12V.  Fridge  does not come on, no lights on panel. Could not find anything which looked like a fuse in the back of the fridge, I assume they look like a small tube about 2" or 3" long.  I will see what dealer  says about fridge.  It is covered by warranty.  Just a bit frustrating. Overall, I would say Couch is ok, but again, I did have to push for specific answers. I told the guy I wanted confirmation that my file was not just sitting on his "in" basket.  He assured me that was not the case, but it seemed like squeaky wheel which got the grease. I find it a bit odd they simply tell the customer to try this or that to do repairs, you would think they would be all apologetic, maybe telling me they will send me a free left-handed wachamigggy for my hassle or something.  Instead, he was  reluctantly helpful. Like I was putting him out  for asking him to do his job.  As an aside, as a kid growing up in the early 60's I delivered the Minneapolis Star newspaper.  I was taught to place the paper between the screen door and the storm door so that when customer opened the front door a dry (no plastic bags then) paper would slide down in front of his feet with the headlines facing him.  If I ever strayed from that level of service, I would hear about it.  My response was to apologize and make sure I had my act together in the future.  Was a great lesson in quality control and customer service.  Maybe RV dealers should have been paperboys and we would get better service.