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Topic Closeddealer service
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bearclaw68 View Drop Down
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Joined: 03 Oct 2014
Location: Modesto Ca.
Online Status: Offline
Posts: 45 		Direct Link To This Post Topic: dealer service
    Posted: 17 Aug 2015 at 11:53am
Just returned from Alaska with a whole host of problems. Have dealer appt tomorrow. Not looking forward to it.
John and Dolly
09 Tacoma 4x4
RP 179
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HuronSailor View Drop Down
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Joined: 10 Jun 2009
Location: Owosso MI
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Posts: 704 		Direct Link To This Post Posted: 17 Aug 2015 at 10:41am
How about this new Facebook group?

https://www.facebook.com/groups/740581369404638/

If it gets too inflammatory we'll take it down.
.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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Camper Bob View Drop Down
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Joined: 26 Sep 2011
Location: Portland Oregon
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Posts: 913 		Direct Link To This Post Posted: 17 Aug 2015 at 9:48am
Again, I suggest a dealer rating forum of some type. This is a perfect example of a dealer that needs to be put on notice. I have had issues with my own dealer, and finally took my Pod to Camping World. Without any fuss or bother they diagnosed a problem with my hot water heater and fixed it under warranty. Safe Travels.
Camper Bob and Camper Sue
Gracie the Wonder Dog (12 LB. Mini Dachshund)
2013 Rpod 171HRE(ORPod)
2016 Lance 1685
2015 Nissan Pathfinder
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techntrek View Drop Down
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Joined: 29 Jul 2009
Location: MD
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Posts: 9062 		Direct Link To This Post Posted: 16 Aug 2015 at 9:08pm
Yup, the reviews here work - good and bad.  My dealer's service department proved to be incompetent (after I gave them a 2nd chance at a different repair), and my review about my experiences have kept some people from using them for service.
Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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HuronSailor View Drop Down
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Joined: 10 Jun 2009
Location: Owosso MI
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Posts: 704 		Direct Link To This Post Posted: 15 Aug 2015 at 7:37am
Post a dealer review on this forum. Spread the bad word. I have the satisfaction of knowing I've cost my local dealer at least one rpod sale when someone from this forum PM'd me about my experience with them. They ended up going to a different dealer. 
.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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Mountainpod View Drop Down
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Joined: 08 Jul 2015
Location: Colorado
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Posts: 8 		Direct Link To This Post Posted: 14 Aug 2015 at 9:30pm
This is exactly what happened to us. We were made to feel like second class citizens when we asked for warranty repair. Love our rpod, but this is ridiculous.  Hard to recommend product or dealers to our friends that are interested in purchasing.
Mitch & Cindy
2008 Toyota 4 Runner
Rpod 179
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Joined: 10 Jun 2009
Location: Owosso MI
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Posts: 704 		Direct Link To This Post Posted: 19 Jan 2015 at 8:33am
So the dealer whined about not getting your business when you bought your RV new, then proceeded to give you substandard customer service and poor workmanship? Funny how some dealers don't see a connection between lack of customer loyalty and their own poor regard for those same customers. 

The first (and last) time I dealt with my local dealer for repairs, they didn't even TRY to do a good job. Then the service manager actually told me, with a smirk on his face, to just try to find someone else to fix the problem - so I did. That dealer deserves to have his business stolen away.

I hope the OP gets his issue fixed - then never goes back to that dealer again. And make sure you post a dealer review on the forum for all to see.
.: Mark & Beth :: Silverado 5.3L :: 2018 rPod 180 :.
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ToolmanJohn View Drop Down
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Joined: 23 Apr 2014
Location: Connecticut
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Posts: 451 		Direct Link To This Post Posted: 18 Jan 2015 at 7:22am
 Your experience with warranty work is similar to mine. They are not required to perform warranty work on something they don't sell, and if they decide they don't to create any goodwill for the next time you are in the market for a new camper, they can tell you to go away.

 I also will never purchase a camper from the local Forest River dealership ( Hemlock Hills RV in Southington CT,  VERY close to me ) .  They wanted $3000+ more for an 2013 R-Pod 177 , I was able to get it for just over $13,000 from Couches in Ohio.  But I did have a problem with a water leak.

 Hemlock Hill would't touch it. Couches found a dealership here in CT (Long View RV, over 30 miles one way from me ) that would look at it under warranty. It took several trips for them to repair it and get it right, but it did finally get fixed.
2017 ATC 7X20 Custom Toy Hauler
2013 R-Pod 177 (SOLD)
2013 VW Touareg TDI
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David and Danette View Drop Down
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Joined: 24 Nov 2009
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Posts: 1223 		Direct Link To This Post Posted: 18 Jan 2015 at 7:07am
   And many times if you want it done the right way you need to learn to do it yourself. I have repaired so many things and corrected them that its difficult to understand why the factory did not do it right in the first place. Wacko
2018 Vista Cruiser 19BFD (2018-              
2012 Vibe 6503 (2014-2019)
2009 r-pod 171 (2009-2014)
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techntrek View Drop Down
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Joined: 29 Jul 2009
Location: MD
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Posts: 9062 		Direct Link To This Post Posted: 17 Jan 2015 at 11:38pm
As mentioned, this is the norm for the RV industry - all brands, not just FR.  
Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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