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Topic ClosedGuarantee RV in Calgary
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Bred Flink View Drop Down
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Joined: 02 Feb 2014
Location: Calgary alberta
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Posts: 29 		Direct Link To This Post Topic: Guarantee RV in Calgary
    Posted: 03 Jun 2014 at 10:25am
Seems that your experience and mine point to the same thing....that dealers in Calgary, and ForestRiver don't want to honour their own plainly expressed obligations....until they are pushed.
Sailing and camping Western Canada and US-NW
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Sleipnir View Drop Down
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Posts: 1 		Direct Link To This Post Posted: 02 Jun 2014 at 11:17pm
We got our pod from Guarantee last summer. It has been interesting...

We took our pod out to Vancouver Island last September after we bought it in July 2013. We had only taken it out twice locally prior to that. We had a bearing seize on the winding road from Gold River and Campbell River, BC. Shot the hub cap off, smoked like mad and set the wheel off kilter. We must have been on the road for 15 minutes? 

Bent spindle and needed a new axle. The pod was hooped and couldn't go anywhere, so it stayed in Campbell River waiting for the axle to come in from the US. 

We had a heck of a battle trying to get either Guarantee RV, Forest River or Lippert to cover the costs or help us get our pod back to us in Alberta once it was fixed. First Forest River offered cover some of the costs, then Lippert stepped in, but Guarantee refused to cover any costs...
It went from that to forest river and lippert backing out completely, and on and on with no progress when finally, Guarantee RV said they would have one of their staff go out and get it. 

We got our pod back at the end of January. 

Yes, Guarantee RV sent someone out to get our R pod, not without treating us like an annoyance and an inconvenience during the whole ordeal. We bought the trailer brand new, I suppose we were wrong for expecting it to be road ready? It is a 2013 177. 
Anyways, our experience with them and our brand new under warranty trailer getting stuck on the island half way through our vacation last year wasn't very nice. It must have been a real pain in the ass for that guy to drive all the way out there, and get paid for it. 
Us? You know, we just lost half of our vacation and spent hours upon hours communicating between three companies trying to get a problem fixed that was not our fault (or at least that's how we feel).

We had our axle checked this spring, they also checked the bearings, only to find the other side wasn't up to snuff either...
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Bred Flink View Drop Down
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Posts: 29 		Direct Link To This Post Posted: 10 May 2014 at 6:56pm
I'll start a new thread.
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techntrek View Drop Down
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Joined: 29 Jul 2009
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Posts: 9062 		Direct Link To This Post Posted: 10 May 2014 at 4:59pm
Feel free to post details.
Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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Bred Flink View Drop Down
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Posts: 29 		Direct Link To This Post Posted: 10 May 2014 at 10:31am
Unfortunately Guarantee RV no longer sells PRods. We tire kicked there months before buying. When buying time arrived, at the 2014 RV show in Calgary, we discovered that Rangeland RV an established Forest River dealer had taken over the RPod line.
Our buying experience was negative. We felt deceived and had to get assistance from the Alberta RV Dealer Association in order to obtain the items listed on our agreement. We live in Calgary, and if we were to buy another RPod, we'd drive to another city. If you want details I can give you names, dates and verifiable facts. Love the RPod, bitterly disappointed in the dealer.
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rid415 View Drop Down
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Posts: 24 		Direct Link To This Post Posted: 30 Jan 2012 at 7:28pm
re Guarantee RV in Calgary they are nice 
  they are nice folk there just got my 177hre there and a few things were missing  i told them and the next day they were in my hands i live in edmonton ab
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photog View Drop Down
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Posts: 80 		Direct Link To This Post Posted: 06 Oct 2011 at 4:43pm
Originally posted by David

Thanks for the post & pictures, Photog!  I glad you are getting and enjoying your Prime Time and that it is working out well for you.  I hope to have the opportunity to visit some of the places in your pictures, someday.  They look fantastic.  Many more happy adventures!
 
You are welcome David, glad that you enjoyed them. It's not that far away from you, all you need is lots of time. (and CG reservations Smile ) Our unit is parked for the winter until the end of May, it's going to be a lonnnng winter.
 
Take care,
Heinrich and Elly
2010 Dodge Dakota Crew Cab
2010 Prime Time Tracer 205M
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Direct Link To This Post Posted: 05 Oct 2011 at 5:57pm
Thanks for the post & pictures, Photog!  I glad you are getting and enjoying your Prime Time and that it is working out well for you.  I hope to have the opportunity to visit some of the places in your pictures, someday.  They look fantastic.  Many more happy adventures!
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Posts: 80 		Direct Link To This Post Posted: 04 Oct 2011 at 6:29pm
Originally posted by photog

Originally posted by techntrek

Thanks for the review(s).  Feel free to post a review of your new camper, too.
Thanks Doug and I might do that. Hopefully I won't get stoned here on the "Pod forum" SmileBig smile
 
Take care,
 
In the meantime it is October and where has the summer gone? I had sort of promised to do a review on our new unit but that has become redundened, it has been discontinued after only one model year.
 
I will say though that we are extremely pleased with it, like all new units it had a few minor issues but they were addressed without hassle. Prime Time deals with warrenty issues totally different from Forest River, even so they are under the FR umbrella.
 
We made no long trips this season but stayed in Alberta, it's not like there is nothing to see or do here. LOL
 
If anyone is interested this years pictures are here: http://www.pbase.com/hlohmann/alberta2011
but be warned, there are many. Smile
Heinrich and Elly
2010 Dodge Dakota Crew Cab
2010 Prime Time Tracer 205M
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Joined: 11 Apr 2011
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Posts: 539 		Direct Link To This Post Posted: 29 Jul 2011 at 9:27am
As far as getting "stoned" (ANOTHER English word with multiple meanings!) on the forum, most of us aren't violent Tongue  (tongue in cheek) .  And I really appreciated your thorough review.  Hope you get much enjoyment out of your new camper, the Tracer.  It's a shame there were so many issues with the 171.
Diane
2011 RP 177, the Hodge-PODge
2011 Mercedes ML350
"A man travels the world over in search of what he needs, and returns home to find it."
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