R-pod Owners Forum : How to contact FR warranty?!?

R-pod Owners Forum : How to contact FR warranty?!? http://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Warranty, Service and Recall Bulletins : How to contact FR warranty?!? Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Fri, 01 May 2026 02:42:21 +0000 Fri, 06 Nov 2009 21:25:11 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.rpod-owners.com/RSS_post_feed.asp?TID=741 R-pod Owners Forum http://www.rpod-owners.com/forum_images/web_wiz_forums.png http://www.rpod-owners.com/ How to contact FR warranty?!? : Actually this forum welcomes all... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7440#7440 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 9:25pm

Actually this forum welcomes all the owners, and those interested in being an owner, of the r-Pod.

Experienced campers are welcome no matter what device they may use.

First time RVers are welcome here too !

I believe that anyone that has interest in this industry, for what ever reason, should be welcome as well. People have knowledge, and knowledge is power. Whats so great about this r-Pod phenomenon and the people that own them, is that we all contribute constructively and therefore raising everyones awareness for our common interest, the r-Pod.

Helping each other along the way ...

HAPPY PODing !!!

]]> Fri, 06 Nov 2009 21:25:11 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7440#7440 How to contact FR warranty?!? : This reminds me of the show "... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7425#7425 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 5:46pm

This reminds me of the show " Whats My Line ". Whould the true rpod dealer please stand. David

]]> Fri, 06 Nov 2009 17:46:05 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7425#7425 How to contact FR warranty?!? : I can assure you I am not a dealer.... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7407#7407 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 11:45am

I can assure you I am not a dealer. I am pleased to see or hear from anyone that has a positive experience in dealings with their r-pod distributor. That is a major part of a successful transaction. My goal is not to deter anyone from having a less than desirable buying experience. However quite the opposite. I will be more careful in the future how I word my posts. As far as the subtle graphics changes, you will notice the 'O' in r-pod is a bit different, as well as the new 'eco-cosntructed' graphics added.

]]> Fri, 06 Nov 2009 11:45:32 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7407#7407 How to contact FR warranty?!? : I, too, feel that RPodMan is a... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7399#7399 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 10:47am

I, too, feel that RPodMan is a dealer. Dealers need to reallize that the world has changed with the invention of the internet. People, even those of us of the AARP age, use the internet. Even my 89 year old uncle uses his computer every day.

We have all become more informed consumers because of it. I do not buy any large purchase without first researching it on the net. I feel that Jeff Couch is very savvy in using the net as one of his sales tools

I will say, however, that he would not be so successful with the Pod if his service was not as great as it is. Keep it up Couch's!!

Just my opinion.

By the way, has anyone figured out the subtle changes Rpodman mentioned in the paint scheme?

Pepperpod

]]> Fri, 06 Nov 2009 10:47:10 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7399#7399 How to contact FR warranty?!? : I am 99% certain that RpodMan... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7395#7395 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 10:22am

I am 99% certain that RpodMan is a dealer. I personally filter anything he says - it appears he has an agenda. Not that he hasn't provided some good feedback at times. The contributions have been mainly positive.

This is not an attack - just my personal observation.

]]> Fri, 06 Nov 2009 10:22:44 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7395#7395 How to contact FR warranty?!? : I purchased my Pod from Couch's.... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7392#7392 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 10:02am

I purchased my Pod from Couch's. They are my local FR dealer and I found them via their web page. I suppose that makes them one of those "internet dealers".

I would caution you on the use of stereotypes. They are of no use on this forum or anywhere else.

]]> Fri, 06 Nov 2009 10:02:58 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7392#7392 How to contact FR warranty?!? : We were very happy to find Couch's... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7380#7380 Author: Guests
Subject: 741
Posted: 06 Nov 2009 at 1:02am

We were very happy to find Couch's on the internet.

Simply because we do most of our inquiries via this method.

Yes, the internet is a "sales" device, but it is one that everyone is using no matter what the product may be.

So I believe that "internet" dealers is a very "broad" statement.

We are so happy w/Couch's that we plan depending on them for our RV "happiness".

For some reason we know they are very well equiped to handle our problems.

We too have been there, and dealt w/them first-hand.

They didnt talk us into a Pod, we simply wanted one, and we drove to what seemed to be the most popular place for Pod-wanna-bees. Why ? I think its partly because there are alot of other Podders on this forum that praise Couch's and how doing business with them was a pleasure.

And now we have experienced it, we too feel it was a pleasure.

Nobody wants to pay MSRP, and these days hardly anyone does, no matter what your buying.

Getting a good price doesnt have to mean questionable service after the sale.

Like any other major market, the RV industry is hoping to suck you in and sell you all this "Kewl"

stuff to go along with your RV. AND WE LOVE IT !!!

We share informaton about products to consider, and not consider. We share our experiences with our very simular RVs, good and bad. And we look to each other for ideas and information.

Couch's seems to be a part of this "family", and they know it. They are really great people.

And I know that any issues we have with our Pods, they will listen w/both ears, and they also know that if they treat us right, we'll be back, again and again, as some of us may be in the RV

lifestyle for a long long time, and having a dealer as a friend (internet or not) will pay off 10-fold

in the future for everyone ! I think Couch's will be around for a long, long, time !

HAPPY PODing !!!

]]> Fri, 06 Nov 2009 01:02:19 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7380#7380 How to contact FR warranty?!? : We bought the extended warrenty... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7293#7293 Author: Guests
Subject: 741
Posted: 03 Nov 2009 at 10:36pm

We bought the extended warrenty from Couches. So, we are covered for 6 years. We just rolled it into the financing...I think it came out to another $10/month.

]]> Tue, 03 Nov 2009 22:36:14 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7293#7293 How to contact FR warranty?!? : RpodMan I do notunderstand... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7274#7274 Author: Guests
Subject: 741
Posted: 03 Nov 2009 at 5:16pm

RpodMan

I do notunderstand your cautioning us about internet dealers in this particular case. Yes, they do use the internet which is wise in today's economy, but they have a full service dealership. I know because we were there. Others on this site have been there too. They sell many types of rvs. I believe, also, that he comes from a family of rv dealers. Someone mentioned stopping at his parents' dealership before finding Jeff's.

Are you a dealer? Just wondering.

]]> Tue, 03 Nov 2009 17:16:26 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7274#7274 How to contact FR warranty?!? : Just another reason to be very... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7273#7273 Author: Guests
Subject: 741
Posted: 03 Nov 2009 at 4:45pm

Just another reason to be very careful with these internet dealers!]]> Tue, 03 Nov 2009 16:45:37 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7273#7273 How to contact FR warranty?!? : Originally posted by gepaineIt's... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7110#7110 Author: Guests
Subject: 741
Posted: 31 Oct 2009 at 12:40pm

Originally posted by gepaine

It's called the Forest River, Inc. Additional 12-month Optional Protection Plan For Travel Trailers & Fifth Wheels. This additional 12-month protection costs $150 for the R-POD. Everything that Forest River normally covers for only the first 12 months is covered for an additional 12 months. When we bought our R-POD, an application form was among the stack of owner's manuals that we got. The form says you have 10 days from taking delivery to signup for the extended coverage. If you are interested, you should call Rhonda Yoder at FR (574-534-3167) even if it has been more than 10 days in your case.

Thanks so much for the information. I looked in the folder and no sheet on the extended warranty from FR. If I decide to get it I will definitely call Ms Yoder and deal with someone who cares. There was a sheet I signed at Couch's about ten days to register the r pod with FR and Couch's said they handled all that and it would happen quicker that ten days. Absolutely nothing about a 1 year extended warranty on the r pod through FR and I specifically asked and was told it did not exist. Oh well who knows why, I don't. I did not misunderstand. Again thanks so much for the information gepaine.
]]> Sat, 31 Oct 2009 12:40:13 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7110#7110 How to contact FR warranty?!? : It's called the Forest River,... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7105#7105 Author: Guests
Subject: 741
Posted: 31 Oct 2009 at 1:14am

It's called the Forest River, Inc. Additional 12-month Optional Protection Plan For Travel Trailers & Fifth Wheels. This additional 12-month protection costs $150 for the R-POD. Everything that Forest River normally covers for only the first 12 months is covered for an additional 12 months. When we bought our R-POD, an application form was among the stack of owner's manuals that we got. The form says you have 10 days from taking delivery to signup for the extended coverage. If you are interested, you should call Rhonda Yoder at FR (574-534-3167) even if it has been more than 10 days in your case. ]]> Sat, 31 Oct 2009 01:14:59 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7105#7105 How to contact FR warranty?!? : When we picked up our 177 Tuesday... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7088#7088 Author: Guests
Subject: 741
Posted: 30 Oct 2009 at 9:31pm

When we picked up our 177 Tuesday this week I asked Scott at Couch's about an extended FR warranty and he said there was no such thing and explained what Couch's promote as extended warranty. So I have no idea what you folks are talking about. Can someone with knowledge of the FR extended warranty please explain it to me ? ]]> Fri, 30 Oct 2009 21:31:40 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7088#7088 How to contact FR warranty?!? : When I finally got through to... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7061#7061 Author: Guests
Subject: 741
Posted: 30 Oct 2009 at 11:56am

When I finally got through to Susan a couple of weeks ago (after 3 1/2 days of 'out of the office' and no call-backs from her and several other people in her office)...she was very insistent that 'nothing can be done for two weeks...FR can do nothing until the Pod documents are received from FR. Then you have to contact us so we can mail you the documents so that you can mail them back to us'
Rhonda, on the other hand, was very straight forward...and seemed to want to get the paper work done right then.

]]> Fri, 30 Oct 2009 11:56:38 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7061#7061 How to contact FR warranty?!? : I am the person who told you about... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7052#7052 Author: Guests
Subject: 741
Posted: 30 Oct 2009 at 1:12am

I am the person who told you about Rhonda so I am very glad to hear that you called her and got your warranty. Just one question - Why did you wait a week to call her?

]]> Fri, 30 Oct 2009 01:12:55 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7052#7052 How to contact FR warranty?!? : Final followup: After finally... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7049#7049 Author: Guests
Subject: 741
Posted: 29 Oct 2009 at 10:24pm

Final followup: After finally getting through to the warranty department at FR, I was told I had to wait at least two weeks for the paperwork to get its way from Couch's to FR, and then call them back, for them to mail me the extended warranty paperwork to fill out (sigh!)
In addition, a forum member mentioned talking to a person named Rhonda at FR who helped them out.
Today, after waiting the two weeks, I call FR and talked to Rhonda, rather than the multiple other
people in the Warranty department. She was very friendly and said if I had the Pod's VIN number and a credit card number she would fill out all of the necessary info and mail me an extended warranty document!
She completed everything in about five minutes!
I would almost encourage FR to promote her...but then we would lose a very competent person
who can cut through the typical bureaucratic paperwork that seems to swamp all businesses.
]]> Thu, 29 Oct 2009 22:24:39 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=7049#7049 How to contact FR warranty?!? : good luck on the warranty, get... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6830#6830 Author: Guests
Subject: 741
Posted: 26 Oct 2009 at 10:41am

good luck on the warranty, get really mad!!!]]> Mon, 26 Oct 2009 10:41:45 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6830#6830 How to contact FR warranty?!? : 2nd Year extended warranty submission... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6828#6828 Author: Guests
Subject: 741
Posted: 26 Oct 2009 at 10:09am

2nd Year extended warranty submission problems...
I was told by Couch's that I had 10 days to get a second year warranty from FR. They said that they did not have the FR warranty submission papers and that I would have to call FR to get them myself! They did give me a number at FR to call.
I called the number (Susan) and got her voice mail that she was out of her office and she would immediately call me back. NOTHING!
I ended up calling 11 times over three days with no results and finally talked to the Warranty operator. She sent an internal email to Susan and I finally got a call back after four days...
But it didn't end there...Susan told me that they wouldn't even send me the paper work until the end of the month (another three weeks)
When I specifically asked her if the 'ten day limit' would start at that time...she waffled and wouldn't specifically state one way or another.
I am still wondering why dealers don't have the necessary FR warranty application sheets...and
if it is so hard to get the applications (to give FR more money)...what happens when I need
warranty service?

]]> Mon, 26 Oct 2009 10:09:24 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6828#6828 How to contact FR warranty?!? : Have you tried your R-Pod dealer?... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6641#6641 Author: Guests
Subject: 741
Posted: 22 Oct 2009 at 9:50pm

Have you tried your R-Pod dealer? Forest Rver is the manufacturer, you purchased your Pod from the dealer, which I'm fairly sure made a profit. How many car manufacturers have you called about warranty issues? I believe it is the dealers who must step up and be the go between. I dont think I should have to call one person a 1000 mi away to get service. The dealer was only to glad to take my money.

]]> Thu, 22 Oct 2009 21:50:48 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6641#6641 How to contact FR warranty?!? : Originally posted by gepaineI... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6634#6634 Author: techntrek
Subject: 741
Posted: 22 Oct 2009 at 5:23pm

Originally posted by gepaine

I bought the 2nd year warranty from FR even though I almost never buy extended warranties.

]]> Thu, 22 Oct 2009 17:23:29 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6634#6634 How to contact FR warranty?!? : I bought the 2nd year warranty... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6623#6623 Author: Guests
Subject: 741
Posted: 22 Oct 2009 at 2:26pm

I bought the 2nd year warranty from FR even though I almost never buy extended warranties.

There was a problem in that FR lost my application and check. When I followed up, I spoke with Rhonda Yoder at FR and she was super. She straightened our the problem right away. Her direct number (and she works in the warranty department) is 574-534-3167.

Good Luck

]]> Thu, 22 Oct 2009 14:26:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6623#6623 How to contact FR warranty?!? : Good luck with susan, hubbie had... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6620#6620 Author: Guests
Subject: 741
Posted: 22 Oct 2009 at 1:37pm

Good luck with susan, hubbie had to get mad to get results.]]> Thu, 22 Oct 2009 13:37:29 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6620#6620 How to contact FR warranty?!? : Has anyone bought the 4-5 year... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6619#6619 Author: Guests
Subject: 741
Posted: 22 Oct 2009 at 1:34pm

Has anyone bought the 4-5 year warranty? I was thinking about the one extra year. I am not a fan of extended warranties. I have done a lot of reading about them, and I gathered that there are a lot of loopholes involved that can keep you from getting your money's worth.

Any ideas?

Pepperpod

]]> Thu, 22 Oct 2009 13:34:18 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6619#6619 How to contact FR warranty?!? : Hmmmm- now that I thought about... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6615#6615 Author: Tusten Traveler
Subject: 741
Posted: 22 Oct 2009 at 12:46pm

Hmmmm- now that I thought about this issue again, you might be talking about the 4-5 year extended warranty which, we were told, we had 30 days after purchase to buy with a discount. That company is "Interstate Star RV" and their number is 800-942-0400.

]]> Thu, 22 Oct 2009 12:46:03 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6615#6615 How to contact FR warranty?!? : Tsunami- The person we were... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6614#6614 Author: Tusten Traveler
Subject: 741
Posted: 22 Oct 2009 at 12:34pm

Tsunami-

The person we were given to speak to at Forest River is with the Surveyor line which also includes the RPod. Her name is Susan. I will send you a personal message with her full name, number and email.

Good luck...hope that helps.

]]> Thu, 22 Oct 2009 12:34:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6614#6614 How to contact FR warranty?!? : I think you have a legitimate... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6580#6580 Author: Guests
Subject: 741
Posted: 21 Oct 2009 at 4:33pm

I think you have a legitimate concern and you might approach Jeff couch with it. I'm sure he has more pull with Forest River than any of us. I'm also sure Warren Buffet would like to know about it since Forest River is owned by Berkshire Hathaway.
Certainly no way to run a company. And they wonder why Elkhart Indiana and the RV industry is in dire straights.]]> Wed, 21 Oct 2009 16:33:13 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6580#6580 How to contact FR warranty?!? : Anyone have any idea on how to... http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6575#6575 Author: Guests
Subject: 741
Posted: 21 Oct 2009 at 4:13pm

Anyone have any idea on how to contact Forest River to get 2nd Year extended warranty?!?

There is supposedly only a ten day period after purchase when you can get the extended warrant at a discount. But no one is ever there to talk to.

Couch's RV gave me the FR number for the warranty request...I have been calling for the last four

days, and no one is EVER in their offices! I asked for call-backs and no one has ever called back.

I called the main office and they transferred to several other people....all of them are also never

in the office and also never call back.

I finally got ahold of Josie who is the head of that department...she just gave me the run-around.

I asked when would be the best time to try to call one of the FR reps. She said she had no idea

when it would be a good time!!!!

I am now worried that if FR is not capable of being there to accept more money from me...

what happens if I actually need warranty service?

]]> Wed, 21 Oct 2009 16:13:21 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=741&PID=6575#6575