R-pod Owners Forum : dealer service http://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Dealer Reviews and Comments : dealer service Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Tue, 05 May 2026 21:24:20 +0000 Mon, 17 Aug 2015 11:53:08 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.rpod-owners.com/RSS_post_feed.asp?TID=5711 R-pod Owners Forum http://www.rpod-owners.com/forum_images/web_wiz_forums.png http://www.rpod-owners.com/ dealer service : Just returned from Alaska with... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64844#64844 Author: bearclaw68
Subject: 5711
Posted: 17 Aug 2015 at 11:53am

Just returned from Alaska with a whole host of problems. Have dealer appt tomorrow. Not looking forward to it.]]> Mon, 17 Aug 2015 11:53:08 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64844#64844 dealer service : How about this new Facebook gr... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64841#64841 Author: HuronSailor
Subject: 5711
Posted: 17 Aug 2015 at 10:41am

How about this new Facebook group?

https://www.facebook.com/groups/740581369404638/

If it gets too inflammatory we'll take it down.
]]> Mon, 17 Aug 2015 10:41:59 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64841#64841 dealer service : Again, I suggest a dealer rating... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64838#64838 Author: Camper Bob
Subject: 5711
Posted: 17 Aug 2015 at 9:48am

Again, I suggest a dealer rating forum of some type. This is a perfect example of a dealer that needs to be put on notice. I have had issues with my own dealer, and finally took my Pod to Camping World. Without any fuss or bother they diagnosed a problem with my hot water heater and fixed it under warranty. Safe Travels.]]> Mon, 17 Aug 2015 09:48:56 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64838#64838 dealer service : Yup, the reviews here work -... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64823#64823 Author: techntrek
Subject: 5711
Posted: 16 Aug 2015 at 9:08pm

Yup, the reviews here work - good and bad.  My dealer's service department proved to be incompetent (after I gave them a 2nd chance at a different repair), and my review about my experiences have kept some people from using them for service.]]> Sun, 16 Aug 2015 21:08:00 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64823#64823 dealer service : Post a dealer review on this forum.... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64778#64778 Author: HuronSailor
Subject: 5711
Posted: 15 Aug 2015 at 7:37am

Post a dealer review on this forum. Spread the bad word. I have the satisfaction of knowing I've cost my local dealer at least one rpod sale when someone from this forum PM'd me about my experience with them. They ended up going to a different dealer. ]]> Sat, 15 Aug 2015 07:37:09 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64778#64778 dealer service : This is exactly what happened... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64762#64762 Author: Mountainpod
Subject: 5711
Posted: 14 Aug 2015 at 9:30pm

This is exactly what happened to us. We were made to feel like second class citizens when we asked for warranty repair. Love our rpod, but this is ridiculous.  Hard to recommend product or dealers to our friends that are interested in purchasing.]]> Fri, 14 Aug 2015 21:30:27 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=64762#64762 dealer service : So the dealer whined about not... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55822#55822 Author: HuronSailor
Subject: 5711
Posted: 19 Jan 2015 at 8:33am

So the dealer whined about not getting your business when you bought your RV new, then proceeded to give you substandard customer service and poor workmanship? Funny how some dealers don't see a connection between lack of customer loyalty and their own poor regard for those same customers. 

The first (and last) time I dealt with my local dealer for repairs, they didn't even TRY to do a good job. Then the service manager actually told me, with a smirk on his face, to just try to find someone else to fix the problem - so I did. That dealer deserves to have his business stolen away.

I hope the OP gets his issue fixed - then never goes back to that dealer again. And make sure you post a dealer review on the forum for all to see.
]]> Mon, 19 Jan 2015 08:33:19 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55822#55822 dealer service : Your experience with warranty... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55796#55796 Author: ToolmanJohn
Subject: 5711
Posted: 18 Jan 2015 at 7:22am

 Your experience with warranty work is similar to mine. They are not required to perform warranty work on something they don't sell, and if they decide they don't to create any goodwill for the next time you are in the market for a new camper, they can tell you to go away.

 I also will never purchase a camper from the local Forest River dealership ( Hemlock Hills RV in Southington CT,  VERY close to me ) .  They wanted $3000+ more for an 2013 R-Pod 177 , I was able to get it for just over $13,000 from Couches in Ohio.  But I did have a problem with a water leak.

 Hemlock Hill would't touch it. Couches found a dealership here in CT (Long View RV, over 30 miles one way from me ) that would look at it under warranty. It took several trips for them to repair it and get it right, but it did finally get fixed.

]]> Sun, 18 Jan 2015 07:22:13 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55796#55796 dealer service : And many times if you want it... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55795#55795 Author: David and Danette
Subject: 5711
Posted: 18 Jan 2015 at 7:07am

   And many times if you want it done the right way you need to learn to do it yourself. I have repaired so many things and corrected them that its difficult to understand why the factory did not do it right in the first place. Wacko]]> Sun, 18 Jan 2015 07:07:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55795#55795 dealer service : As mentioned, this is the norm... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55790#55790 Author: techntrek
Subject: 5711
Posted: 17 Jan 2015 at 11:38pm

As mentioned, this is the norm for the RV industry - all brands, not just FR.  ]]> Sat, 17 Jan 2015 23:38:55 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55790#55790 dealer service : Originally posted by bearclaw68If... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55786#55786 Author: Podster
Subject: 5711
Posted: 17 Jan 2015 at 10:15pm

Originally posted by bearclaw68

 If your going to buy new get the absolute cheapest price possible forget the warranty and diy or find a handyman.

This is the philosophy that I adopted. So far, my dealer has been excellent with the fulfillment of replacement parts. Of course, if I have a major failure during the warranty period, I would be forced to push Forest River to ensure I get service, somewhere in my area. 
 
I hope your situation improves so you can enjoy the POD and all of the fun that comes with it.

Good luck Sir, 
 


]]> Sat, 17 Jan 2015 22:15:57 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55786#55786 dealer service : The whole RV industry is very... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55781#55781 Author: Seanl
Subject: 5711
Posted: 17 Jan 2015 at 6:29pm

The whole RV industry is very inconsistant when it comes to service. It does not have the regulation of the auto industry and dealers are not captive to any manufacturer so they do not have the dealer qulity control that the automotive industry has either.]]> Sat, 17 Jan 2015 18:29:19 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55781#55781 dealer service : Right.Pan pacific stockton is... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55778#55778 Author: bearclaw68
Subject: 5711
Posted: 17 Jan 2015 at 5:58pm

Right.Pan pacific stockton is where it's sitting now. We'll see on tues. Love to have that #.
I don't get it. They don't make money doing warranty work or what. I plan to write the whole thing up when finished. Names and dates. I've heard from others with similar and worse stories. If your going to buy new get the absolute cheapest price possible forget the warranty and diy or find a handyman.]]> Sat, 17 Jan 2015 17:58:20 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55778#55778 dealer service : I am convinced the whole RV construction... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55775#55775 Author: JStrube
Subject: 5711
Posted: 17 Jan 2015 at 3:44pm

I am convinced the whole RV construction and dealer network is a bunch of bs.  The manufacturers should refuse product to dealers who do not support all owners. I have heard there is a mobile rv repair guy in the area.  I'll see if I can find the number for you.  You bought at Toy Hauler Liquidators, right?  Cheap, but crappy service.  Who refused to work on it?  Los Banos, or Turlock?]]> Sat, 17 Jan 2015 15:44:17 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55775#55775 dealer service : That kind of treatment would definitely... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55774#55774 Author: shroomer
Subject: 5711
Posted: 17 Jan 2015 at 3:33pm

That kind of treatment would definitely make us run for the hills. Fortunately though, that wasn't our experience. When we were shopping, our local R-pod dealer went through the whole service diatribe and even had a factory rep from FR call us to reinforce it. We  bought from out of state, partially because of these high pressure tactics. When we needed warranty repairs, we brought the r-pod to another FR dealer (though not an r-pod dealer) and they fixed it under warranty with no questions asked and did it right away.

Unfortunately it's pretty hard to know in the beginning who's going to take care of you and who's going to screw you. If the type of service you experienced is going to be a regular thing with FR, buying used does makes sense. Kind of a strange sales model.
]]> Sat, 17 Jan 2015 15:33:04 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55774#55774 dealer service : We bought our new rpod in November... http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55773#55773 Author: bearclaw68
Subject: 5711
Posted: 17 Jan 2015 at 3:14pm

We bought our new rpod in November and have yet to take it out. We discovered a loud rattle in the heater after running for about 5min. We took it back to our dealer (about 90 miles away) and they said they would fix it.  After a couple of weeks and trips back and forth we decide they do not have the time or inclination to do the repair. We found another dealer about half the distance away and took it there. We had to listen to a lecture on why they don't do warranty work on trailers they don't sell. I told him i get that but it still needed to be fixed. I offered to pay cash and I would worry about the warranty reimbursement. He began yet another long diatribe on lo-balling dealers, but I interupted and said I  would just stop by forest river factory on our way through Oregon to see if they could help. On our way out he stopped us and said he would make an exception and fix it. 3 and a half weeks later.after many conflicting excuses  (parts on order, mechanic sick, wrong parts etc) they call and ask what it was that needed repairing.  Yesterday they called and said it was ready to go but I  had to be there by 4pm , this gave us 30 min to get there. So we have to wait till tues so their service team can demonstrate that the heater now works. 

 Is this normal? If its even close, boy I would never buy a new forest river product again. It would be cheaper to buy used and pay cash for repairs and avoid getting involved in all their petty infighting. something to think about before you buy.
]]> Sat, 17 Jan 2015 15:14:28 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5711&PID=55773#55773