R-pod Owners Forum : Waiting for microwave http://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Warranty, Service and Recall Bulletins : Waiting for microwave Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Fri, 01 May 2026 01:40:46 +0000 Tue, 19 Aug 2014 22:03:04 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.rpod-owners.com/RSS_post_feed.asp?TID=5161 R-pod Owners Forum http://www.rpod-owners.com/forum_images/web_wiz_forums.png http://www.rpod-owners.com/ Waiting for microwave : Originally posted by NormanHillMark,... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50377#50377 Author: furpod
Subject: 5161
Posted: 19 Aug 2014 at 10:03pm

Originally posted by NormanHill

Mark,  I do agree that dealer is not great, but I wouldn't let FR off the hook so easily. Sure the fridge is made by someone else, as is the axle, brakes, Air Conditioner, tires, etc. But FR pulled these together to sell us a complete package and we had the reasonable right to expect that everything would fit together nice and work. My last camper was a 1978 Argosy and the fridge still worked. Am I setting the bar too high for the campers sold today?

(I'd really like a rep from FR to weigh in on these Quality discussions)

Norm


The fridge in our '79 Airstream still works fine.. (but it has zero electronics and isn't a 3-way )as do MOST of the Dometics out there.. but bad fridges happen. Last year, a 5 cent control board in many of the Dometic 3 ways was an issue.. happens.

FR builds about a hundred different brands, and they order fridges 1000's or probably 10K at a time. If a bad one, or series of them, gets into the line.. well.. it happens. It's in how they handle the warranty claim that they prove themselves.

I agree you have every right to a perfectly functional pod from the dealer.. but it IS the dealers responsibility to do a PDI, and make sure all IS well with it. If they don't, not a thing FR can do to make them. In your case, everything you listed was/is a PDI issue. Hound CW to make it right.

As far as setting the bar to high.. and since you bring up Argosy.. To a point, you get what you pay for. The R-Pod is the least expensive, fully equipped, hard sided camper in it's size range. The most expensive (in the USA) is a Airstream Bambi. Go over to AirForums and read the comments about the exact same issues, in a camper that costs 3 times the money. That would really chap my a$$.. unless I had a dealer who was dead on it and took care of it right away.

I will say this about FR's customer service, I have personally seen them do 1000's of dollars of repairs on trailers   l o n g   out of warranty, because they felt it was the right thing to do. Go to the International Rally in Goshen IN, or talk to people who have. I guarantee you the reports/stories will amaze you. 

As far as I know, FR has never commented directly/officially on these forums, nor on the FB group.
]]> Tue, 19 Aug 2014 22:03:04 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50377#50377 Waiting for microwave : Mark, I do agree that dealer is... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50374#50374 Author: NormanHill
Subject: 5161
Posted: 19 Aug 2014 at 9:21pm

Mark,  I do agree that dealer is not great, but I wouldn't let FR off the hook so easily. Sure the fridge is made by someone else, as is the axle, brakes, Air Conditioner, tires, etc. But FR pulled these together to sell us a complete package and we had the reasonable right to expect that everything would fit together nice and work. My last camper was a 1978 Argosy and the fridge still worked. Am I setting the bar too high for the campers sold today?

(I'd really like a rep from FR to weigh in on these Quality discussions)

Norm
]]> Tue, 19 Aug 2014 21:21:24 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50374#50374 Waiting for microwave : Mark you hit the nail on the head.... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50369#50369 Author: ron_whitt
Subject: 5161
Posted: 19 Aug 2014 at 8:35pm

Mark you hit the nail on the head. The dealer is 95% of your satisfaction with your RV.
]]> Tue, 19 Aug 2014 20:35:34 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50369#50369 Waiting for microwave : Originally posted by NormanHillI... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50367#50367 Author: furpod
Subject: 5161
Posted: 19 Aug 2014 at 8:09pm

Originally posted by NormanHill

I can appreciate your frustration.  The dealer I bought my 178 from, Camping World, didn't check out the camper before sending it home with me and the fridge didn't work on AC.  They didn't believe me and it took two trips to convince them, then they ordered a part that took 6 weeks, and as of today they told me they ordered the wrong part.  Nice design, but quality from Forest River is very poor.  I suggested that Camping World inspect and reject non-conforming campers and they gave me the equivalent of a shrug. Bought the camper in May.  I like the design, but at this point I couldn't recommend someone buy a Forest River product.


The fridge isn't made by FR, but by Dometic, who makes about half the fridges in all the RV's in the world. This is honestly a dealer problem, not a FR problem. It is the dealers responsibility to handle PDI and warranty issues,  and it sounds like CW is doing a poor job.

I have said it before.. It's better to have a great dealer than a great camper.. one can be fixed.
]]> Tue, 19 Aug 2014 20:09:57 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50367#50367 Waiting for microwave : I can appreciate your frustration.... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50310#50310 Author: NormanHill
Subject: 5161
Posted: 18 Aug 2014 at 11:26pm

I can appreciate your frustration.  The dealer I bought my 178 from, Camping World, didn't check out the camper before sending it home with me and the fridge didn't work on AC.  They didn't believe me and it took two trips to convince them, then they ordered a part that took 6 weeks, and as of today they told me they ordered the wrong part.  Nice design, but quality from Forest River is very poor.  I suggested that Camping World inspect and reject non-conforming campers and they gave me the equivalent of a shrug. Bought the camper in May.  I like the design, but at this point I couldn't recommend someone buy a Forest River product.]]> Mon, 18 Aug 2014 23:26:35 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50310#50310 Waiting for microwave : Unless it's a long drive..... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50096#50096 Author: furpod
Subject: 5161
Posted: 14 Aug 2014 at 6:05pm

Unless it's a long drive.. why leave it there? Surely you could camp with it while they wait on a microwave. ]]> Thu, 14 Aug 2014 18:05:46 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50096#50096 Waiting for microwave : With the prices we pay, you expect... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50094#50094 Author: Leo B
Subject: 5161
Posted: 14 Aug 2014 at 5:29pm

With the prices we pay, you expect a) things to work and b) if something doesnt work, fix it fast!!!]]> Thu, 14 Aug 2014 17:29:48 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50094#50094 Waiting for microwave : Benn waiting for a microwave oven... http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50093#50093 Author: bearskier
Subject: 5161
Posted: 14 Aug 2014 at 5:18pm

Benn waiting for a microwave oven with my brand new 178 for 3.5 weeks at dealer after getting and using one time. Terrible to see my new pod with paper plates in a field waiting for parts. Dealer says they wait for parts from Forest River.]]> Thu, 14 Aug 2014 17:18:13 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=5161&PID=50093#50093