fred

Many people would have no clue about this. There is nothing more important than safety issues.  

I will be calling my dealer and writing Forrest River a letter. 

Anyway, since we were denied, my husband put the spare on and tightened the remaining 3 lug nuts and drove slowly to his friend's machine shop 3 miles from the dealer.  When they took the studs out to replace them, they found they had not been properly pressed into the hub and came right out.  Right now we're really glad we got the repair denied, because the dealer would have put them back on the way they were originally.  We're using all new studs on both sides and buying new steel wheels and lugs.  My husband used to build sailboats and drag raced in the past and has trailered all his life.  NEVER has there ever been a problem with having to tighten lug nuts.  When he asked the dealer why the trailer did not come with a lug wrench, the manager told him they didn't want the customer to do the tightening himself.  He also told us we need to tighten them every 50 miles.  Can you picture driving down a Hwy and looking for a garage every 50 miles to torque down your lug nuts????  Anyway, we've talked with many friends with other brands of trailers, and they DO NOT have this issue.  They all say it's BS.  I'm also contacted the state hwy patrol as advised by consumer affairs to file a negligence report.  Hope you can get some satisfaction and enjoy your trailer without having to worry about killing yourself or someone else.  Barbara Moore