R-pod Owners Forum : Forest River not Responding

R-pod Owners Forum : Forest River not Responding http://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Warranty, Service and Recall Bulletins : Forest River not Responding Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Thu, 30 Apr 2026 23:15:32 +0000 Wed, 05 Jul 2017 14:27:39 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.rpod-owners.com/RSS_post_feed.asp?TID=4687 R-pod Owners Forum http://www.rpod-owners.com/forum_images/web_wiz_forums.png http://www.rpod-owners.com/ Forest River not Responding : What are you wanting from FR?... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95975#95975 Author: Keith-N-Dar
Subject: 4687
Posted: 05 Jul 2017 at 2:27pm

What are you wanting from FR? It is long out of warranty, and has been in other people's control for several years.
]]> Wed, 05 Jul 2017 14:27:39 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95975#95975 Forest River not Responding : Hi All, I am also having trouble... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95960#95960 Author: Tridemtnr
Subject: 4687
Posted: 05 Jul 2017 at 10:34am

Hi All, I am also having trouble getting a real response from FR about an exterior panel separation issue that just happened to to my 2012 178. They respond to my emails with comments like the supervisor may be back in a few days (apparently hasn't been back since or is maybe too busy to respond, etc.) Also, this camper was purchased used in 2015 in Edmonton, Alberta. I have the buyers original paperwork but the selling dealer is a 4 hour one way drive away from me so I am trying to find information of how to do the repair myself and also maybe find out what may have caused the damage in the first place so I can prevent it from happening again.

We love the Rpod mostly but are not having the same trouble free experience many others seem to enjoy. so far the following problems have occurred in two years: Microwave broke (no longer heats food), trip holding fridge and microwave in place keeps pulling away (nails pulling out), Frig stopped working on propane (still works on batt and shore power)

Thanks for your help and suggestions

Pix of damage:

http://imgur.com/a/Q6Czl

]]> Wed, 05 Jul 2017 10:34:37 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95960#95960 Forest River not Responding : Hi All, I am also having trouble... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95959#95959 Author: Tridemtnr
Subject: 4687
Posted: 05 Jul 2017 at 10:32am

Hi All, I am also having trouble getting a real response from FR about an exterior panel separation issue that just happened to to my 2012 178. They respond to my emails with comments like the supervisor may be back in a few days (apparently hasn't been back since or is maybe too busy to respond, etc.) Also, this camper was purchased used in 2015 in Edmonton, Alberta. I have the buyers original paperwork but the selling dealer is a 4 hour one way drive away from me so I am trying to find information of how to do the repair myself and also maybe find out what may have caused the damage in the first place so I can prevent it from happening again.

Thanks for your help and suggestions

Pix of damage:

http://imgur.com/a/Q6Czl

]]> Wed, 05 Jul 2017 10:32:26 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=95959#95959 Forest River not Responding : Unfortunately, sometimes you have... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=94435#94435 Author: Belin
Subject: 4687
Posted: 03 Jun 2017 at 9:35pm

Unfortunately, sometimes you have to contact Forest River yourself if

the dealer is not getting the problem taken care of.

]]> Sat, 03 Jun 2017 21:35:59 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=94435#94435 Forest River not Responding : Thank you for the info. We are... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45803#45803 Author: lbrhino
Subject: 4687
Posted: 09 May 2014 at 6:26pm

Thank you for the info. We are still battling but are coming close to a resolution. ]]> Fri, 09 May 2014 18:26:06 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45803#45803 Forest River not Responding : lbrhino, Trailer Life magazine... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45801#45801 Author: Old Dingo&Mrs.Dingo
Subject: 4687
Posted: 09 May 2014 at 6:06pm

lbrhino, Trailer Life magazine seems to have quite a bit of success dealing with owner vs manufacturer issues. They request, after you have exhausted all other resources, send a typed letter with copies of appropriate bills and correspondence, as well as a self-addressed, stamped envelope to:

RV Resolutions

2750 Park View Court

Suite 240

Oxnard, California 93036

Good luck!

]]> Fri, 09 May 2014 18:06:02 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45801#45801 Forest River not Responding : The repair was done by a dealership... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45785#45785 Author: lbrhino
Subject: 4687
Posted: 09 May 2014 at 12:26pm

The repair was done by a dealership that handles RPods. If the defect is identified prior to the warranty running out I don't see why it shouldn't be covered.

I seem to recall there being an organization out there that helped resolve warranty complaints for RV owners. I was hoping someone would know about them as I can't remember where I saw the ad.]]> Fri, 09 May 2014 12:26:25 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45785#45785 Forest River not Responding : When we finally got serious about... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45779#45779 Author: CasaJack
Subject: 4687
Posted: 09 May 2014 at 9:36am

When we finally got serious about buying an R-pod we went on a rainy day, not intentionally but glad we did. We walked through about 8 of them and one of them was leaking water from the A/C all over the kitchen counter and floor. Maybe that is what happened with yours. If it were me I would be hosing the pod down thoroughly and for a long time to find the leak or make sure it's not leaking.]]> Fri, 09 May 2014 09:36:41 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45779#45779 Forest River not Responding : Was the work done by an authorized... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45772#45772 Author: Budward
Subject: 4687
Posted: 09 May 2014 at 4:33am

Was the work done by an authorized FR dealer or repair center? If not I think you are wasting time trying to get it reimbursed. Not saying that is right but probably is reality.]]> Fri, 09 May 2014 04:33:34 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45772#45772 Forest River not Responding : We have the 176T model with the... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45765#45765 Author: lbrhino
Subject: 4687
Posted: 09 May 2014 at 12:36am

We have the 176T model with the pop out tent. The fiberglass around one of the hatch door handle was cracking. The dealer called it Filon damage. Anyway, the problem was diagnosed along with other defects before the warranty ran out. We had some of the minor work done right away, but the fiberglass repair was going to cost close to $600 so we held off until we could get a response from Forest River.

I emailed the invoice to Forest River and asked about the Filon repair work. It took the rep some time to respond and when she did she admitted to dropping the ball on it and said she would cover the work already done. No mention of the filon repairs though. I sent another email (because they don't return calls and a paper trail is always good) and never got a response on the Filon issue.

We went ahead with the work, but because of the delay (their lack of response) and the fact we had to wait for some parts etc, the actual work was done after the warranty expired.

Now the rep (different but no better) we are dealing with is saying the work isn't covered. I'm not quite sure where to take it now. I'll probably start with the Better Business Bureau and go from there.

]]> Fri, 09 May 2014 00:36:51 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45765#45765 Forest River not Responding : Originally posted by BudwardMy... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45652#45652 Author: kymooses
Subject: 4687
Posted: 06 May 2014 at 7:38pm

Originally posted by Budward

My other issue with the tv has already been addressed by Jensen. I'm sure the dealer and maybe even FR wouldn't have a clue about the tv being mislabeled as 12v.

Posted my pics over in the TV discussion thread just for your reference if you keep working with Jensen.

]]> Tue, 06 May 2014 19:38:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45652#45652 Forest River not Responding : I had an issue with them returning... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45641#45641 Author: wingnut2312
Subject: 4687
Posted: 06 May 2014 at 3:09pm

I had an issue with them returning a call. No biggie, but it did take a while. The issue was simply that the vert blinds were not installed with the "lock down" parts. Camping world didn't have the proper sizes, so I called FR. I was told by FR that the dealer would have to order from FR, then ship to me. I asked why I couldn't just order and have them sent direct. FR said it's a paper work issue. Good enough for me!
Our dealer is in Muskeegon, MI, three hours away. I took the pod in once to another dealer for warranty work. Here's a quick recap...
It took a lot of wierd stares and dumb questions for them to start work. They didn't want to because we bought it somewhere else. Problem was, they don't advertise as an authorized pod dealer. Nor are they suggested by FR's sight. Again, took calling FR to locate these guys in the first place. Long story short, it can be a pain in the rear to get stuff done if you bought from somewhere outside your area.]]> Tue, 06 May 2014 15:09:23 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45641#45641 Forest River not Responding : We are in Western Canada and purchased... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45630#45630 Author: lbrhino
Subject: 4687
Posted: 06 May 2014 at 1:45pm

We are in Western Canada and purchased our rpod from a US dealer out East.
Unfortunately, the dealership we get our work done at won't deal with forest River directly because we didn't purchase our unit from them.

We had some initial work covered, but sine then it has been a nightmare. We have left several voice mails and followed up with even more emails.

]]> Tue, 06 May 2014 13:45:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45630#45630 Forest River not Responding : I ain't going to get into... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45629#45629 Author: furpod
Subject: 4687
Posted: 06 May 2014 at 1:45pm

I ain't going to get into the yelling that seems to be going on..

But I agree.. if it's a warranty issue, it should be the dealer who you contact, not FR. just like if I had a warranty or recall issue on my truck, I don't call FORD, I call my local ford dealer... That is at least part of the whole dealer network idea, and exactly why FR highly recommends buying from your local dealer..
]]> Tue, 06 May 2014 13:45:30 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45629#45629 Forest River not Responding : Originally posted by kymooses Originally... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45628#45628 Author: Budward
Subject: 4687
Posted: 06 May 2014 at 1:42pm

Originally posted by kymooses

Originally posted by Outbound

Originally posted by lbrhino

Has anyone out there had to seak third party intervention to get warranty work covered?

In the five years I've owned my r-pod, I've experienced nothing but excellent service from Forest River.

But... question... why are you personally contacting Forest River for warranty work? This type of thing should be done by your local dealer. Typically, you bring your trailer to the dealership, the dealer fixes the issue and arranges for payment directly from the manufacturer. You shouldn't have to be involved at all.

Yup, agree with Outbound 100% there. Warranty work should always be done through your dealer you bought it from. The Forest River warranty department is set up to specifically work with the dealers that they sell to, not individual owners. And while in the past they have at times gone to great lengths to help fix many issues they do have a responsibility in their department to handle dealer issues first.

Some issues, in my case like the counter needing replacing I can do a better job of than the dealer, I'd bet money on that. Ideally I'd like the replacement counter sent to ME if FR will do it. The dealer will most likely balk at that as he won't make labor on it- so I'm confident I'll end up talking to FR directly when he does.

My other issue with the tv has already been addressed by Jensen. I'm sure the dealer and maybe even FR wouldn't have a clue about the tv being mislabeled as 12v.
]]> Tue, 06 May 2014 13:42:32 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45628#45628 Forest River not Responding : Originally posted by fwunderHi... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45627#45627 Author: Budward
Subject: 4687
Posted: 06 May 2014 at 1:37pm

Originally posted by fwunder

Hi Budward,

I am just curious. You seem very experienced with TTs. Much more so than me.

When I purchased mine, I spent at least an hour going through every locker, operating every system, open and closing windows, etc. I wouldn't leave the lot with the problems you have described. And I would have noticed them.

Did you buy it mailorder? LOL

fred

No we did not have them disconnect AC power to see if the TV worked on DC- it had a big ole sticker right on it that said 12V. I did turn it on and it worked- didn't occur to me it was running on AC as it should not have been. Of course I was ASSUMING the sticker on it was correct- it was not- see my other thread about Jensen screwing up and labeling tv's as 12V that were not.

The counter issue was NOT present when we checked it out at the dealer- I now believe the dealer got the counter wet, perhaps when they washed it, maybe blowing water through the slide out seal. It had to take days for the counter to swell as we didn't see it until a week after getting the camper. And believe me the wife and I were in and out of it a lot setting it up for our first trip. The camper has not been in the rain or washed since we've owned it.
So tell me HOW you would have noticed it since it wasn't present at the time of delivery???

]]> Tue, 06 May 2014 13:37:49 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45627#45627 Forest River not Responding : Originally posted by Outbound Originally... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45619#45619 Author: kymooses
Subject: 4687
Posted: 06 May 2014 at 10:20am

Originally posted by Outbound

Originally posted by lbrhino

Has anyone out there had to seak third party intervention to get warranty work covered?

In the five years I've owned my r-pod, I've experienced nothing but excellent service from Forest River.

]]> Tue, 06 May 2014 10:20:29 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45619#45619 Forest River not Responding : Originally posted by lbrhinoHas... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45602#45602 Author: Outbound
Subject: 4687
Posted: 06 May 2014 at 8:06am

Originally posted by lbrhino

Has anyone out there had to seak third party intervention to get warranty work covered?

In the five years I've owned my r-pod, I've experienced nothing but excellent service from Forest River.

]]> Tue, 06 May 2014 08:06:01 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45602#45602 Forest River not Responding : Hi Budward,I am just curious.... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45582#45582 Author: fwunder
Subject: 4687
Posted: 05 May 2014 at 7:50pm

Hi Budward,

I am just curious. You seem very experienced with TTs. Much more so than me.

Did you buy it mailorder? LOL

fred

]]> Mon, 05 May 2014 19:50:18 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45582#45582 Forest River not Responding : Just bought our 2014 179 10 days... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45580#45580 Author: Budward
Subject: 4687
Posted: 05 May 2014 at 7:12pm

Just bought our 2014 179 10 days ago-
I'm about to find out about their warranty department! First the television labeled as 12v is not a 12v model.
Today we were horrified to find major delamination and swelling of the kitchen counter- it appears there may have been water intrusion during transport or during the time on the dealer lot.
It is severe enough the entire kitchen counter will have to be replaced.
The camper has not been in any rain or washed since we've owned it...
]]> Mon, 05 May 2014 19:12:26 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45580#45580 Forest River not Responding : We purchased our lovely r-pod... http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45576#45576 Author: lbrhino
Subject: 4687
Posted: 05 May 2014 at 5:58pm

We purchased our lovely r-pod in 2012 and have enjoyed it tremendously. Dealing with Forest River on the other hand has been a completely negative experience. Has anyone out there had to seak third party intervention to get warranty work covered? ]]> Mon, 05 May 2014 17:58:12 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=4687&PID=45576#45576