R-pod Owners Forum : FR Customer Service http://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Dealer Reviews and Comments : FR Customer Service Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Tue, 05 May 2026 21:23:58 +0000 Sat, 16 Oct 2021 08:50:46 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.rpod-owners.com/RSS_post_feed.asp?TID=14862 R-pod Owners Forum http://www.rpod-owners.com/forum_images/web_wiz_forums.png http://www.rpod-owners.com/ FR Customer Service : Unfortunately this is not unique... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=145669#145669 Author: RFrog
Subject: 14862
Posted: 16 Oct 2021 at 8:50am

Unfortunately this is not unique to FR.  My pod was stuck in Southern AZ for almost 3 months with the slide stuck out and no way to get it in other than to wait for a control panel from Lippert. The service place that I was working with would never give any updates, wouldn’t go out of their way in the slightest to try to expedite, basically blew me off.  When I called extended warranty company to find out if I could get the part on my own, they said that they had been told JOB COMPLETE 5 weeks earlier. When I called the service place out on that, somehow this part that I had waited 8 weeks to get magically appeared at the shop at 7 the next morning! I get that they are busy. I get that parts are hard to come by, though I could have gotten a NEW one from Lippert by ordering on Amazon and had it in 2 days. I don’t get why they can’t give a straight honest answer to a direct question.  When I made the 18-hour RT voyage to retrieve my pod the guy asked for my name. I said I’m the bitch that calls twice a week to never get an answer. He said “you’re not a bitch. I think you’re just tired of the BS.”  Even the flunky knows that he’s slinging crap while being expected to take the angry calls and not give any answers. That is literally his job. Answer the phone and tell people “it’s not ready.  We’ll call you when it is.”  He can’t even use the computer. He just answers the phone. I hope they pay that guy what he’s worth to shield the service manager from the angry mob. ]]> Sat, 16 Oct 2021 08:50:46 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=145669#145669 FR Customer Service : The higher ups do know. Not Warren... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144612#144612 Author: offgrid
Subject: 14862
Posted: 12 Aug 2021 at 7:36pm

The higher ups do know. Not Warren Buffett of course, he's too high up on the food chain and not directly involved in FR management.

But FR senior management does know. The quality and customer service culture in an organization is set from the top by example, not from the bottom. ]]> Thu, 12 Aug 2021 19:36:10 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144612#144612 FR Customer Service : Basically, I just would like to... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144611#144611 Author: Unalaska15
Subject: 14862
Posted: 12 Aug 2021 at 7:11pm

Basically, I just would like to vent about their service. Our RPod was delivered with a massively damaged roof, hastily patched at the fabricating site. We noticed it by accident a week after receiving delivery. They shipped it back to Ohio but for the next few MONTHS we were ghosted as far as communications. There is much more....just thought the higher ups should know]]> Thu, 12 Aug 2021 19:11:32 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144611#144611 FR Customer Service : +1 When I contacted customer service... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144586#144586 Author: jato
Subject: 14862
Posted: 11 Aug 2021 at 11:59am

+1  When I contacted customer service last August 2020 they were more than helpful in getting to me a new Dometic RM 8501 fridge.  Certainly I had to be patient and wait to get the product but they worked with me, even allowed me to order directly from them instead of a dealer, saving me $ 400 and also picked up the shipping, saving me even more - I was quite pleased!
]]> Wed, 11 Aug 2021 11:59:35 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144586#144586 FR Customer Service : I guess you could try writing... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144580#144580 Author: StephenH
Subject: 14862
Posted: 11 Aug 2021 at 8:20am

I guess you could try writing Warren Buffett at Berkshire Hathaway. Other than that, you would still need to deal with Forest River. How about posting details of your issues here? You might find some answers that would be helpful.

Welcome to the forum. 
]]> Wed, 11 Aug 2021 08:20:14 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144580#144580 FR Customer Service : Does anyone have a good address... http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144577#144577 Author: Unalaska15
Subject: 14862
Posted: 10 Aug 2021 at 8:41pm

Does anyone have a good address or contact to make a complaint...something higher than Customer Service]]> Tue, 10 Aug 2021 20:41:02 +0000 http://www.rpod-owners.com/forum_posts.asp?TID=14862&PID=144577#144577