R-pod Owners Forum : Forest River Customer service is ... ?? https://www.rpod-owners.com/ This is an XML content feed of; R-pod Owners Forum : Dealer Reviews and Comments : Forest River Customer service is ... ?? Copyright (c) 2006-2009 Web Wiz Forums - All Rights Reserved. Mon, 22 Jun 2026 11:28:35 +0000 Sat, 01 May 2021 08:55:59 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 https://www.rpod-owners.com/RSS_post_feed.asp?TID=12980 R-pod Owners Forum https://www.rpod-owners.com/forum_images/web_wiz_forums.png https://www.rpod-owners.com/ Forest River Customer service is ... ?? : Also, since it is a frame issue,... https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142198#142198 Author: StephenH
Subject: 12980
Posted: 01 May 2021 at 8:55am

Also, since it is a frame issue, Lippert makes the frames also. Don't neglect to file a report on the NHTSA site.
https://www-odi.nhtsa.dot.gov/VehicleComplaint/
]]> Sat, 01 May 2021 08:55:59 +0000 https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142198#142198 Forest River Customer service is ... ?? : Did you try contacting Lippert?... https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142194#142194 Author: RoverPod
Subject: 12980
Posted: 01 May 2021 at 5:48am

Did you try contacting Lippert? The warranty for the axle is through the manufacturer.
]]> Sat, 01 May 2021 05:48:56 +0000 https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142194#142194 Forest River Customer service is ... ?? : While I didn't have any problem... https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142186#142186 Author: Hardwear Hank
Subject: 12980
Posted: 30 Apr 2021 at 7:04pm

While I didn't have any problem or issues, I had questions about my 192 and contacted FR a couple of times. Each time I gor a response within hours. Clearly they have their customer service reps responding to customers over their cell phones. Very nice touch with quick response.
]]> Fri, 30 Apr 2021 19:04:09 +0000 https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=142186#142186 Forest River Customer service is ... ?? : I know this is for 'Dealers'... https://www.rpod-owners.com/forum_posts.asp?TID=12980&PID=125189#125189 Author: Happy Tripping
Subject: 12980
Posted: 25 Jun 2019 at 1:00pm

I know this is for 'Dealers' but this is a general enough experience about a manufacturer that I thought I'd throw it in here.

Reviewing a tiresome story - Around 6/9 I informed Forest River of the metal fatigue problem that had resulted in my axle falling off. They never acknowledged that it was anything other than a failure of the customer to properly maintain the riser bolts, even when I told them I had pictures showing the bolts to be fine.

So, on 6/22 I sent a formal request in to the warranty department asking for reimbursement, figuring that at least it would get a conversation going. Cheap - we're talking about less than $1000 because as most of us know, the failure occurred in my driveway and not at highway speeds.

As of now I have heard NOTHING from them, not even an acknowledgement of my message being received.

So my question is - 

                   ?Is there a special department at Forest River that I should be contacting? 

                                                                           Confused

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