Twice.

Forest River dealers downstate and FR customer disservice fone # treated me like a COVID-STD cocktail. Finally a friend that's a master mechanic & long time RV'er offered to take a look. After pulling off the A/C shroud cover, Chuck started cussing a blue streak, "Those mo...!!, and a longshoreman's dictionary of insults. I thought the A/C was scorched beyond repair, wombats nested up there, the worst. He stated he grabbed the A/C blower fan motor to check if loose, and came off in his hand! I asked in his toolbox of tricks maybe he had the bolts to fix it?. Chuck replied "Nope, don't need any. The bolts to lock it down are up here in the A/C mount tray!" The Hilltop rat bastards never even LOOKED AT IT!. Hilltop was bought out by Camping World. They should hire used car sales or carnival hawkers. More honest that this crew of clowns. Nah, use car sales people have more integrity.

Wow, I am so sorry to hear this.  We purchased our 177 from Hilltop RV back in January 2011.  Service then was outstanding, the sales staff and mechanic spent over 2 hours doing a 'go thru' to tell us all about how everything functioned, even going over a couple important things twice just to make sure we knew how to winterize and things like that.  We had no debris when opening up storage compartments, they must have cleaned everything up from the FR factory, inotherwords, the trailer was impeccable in appearance and functionality.  We never had to bring it back for service and am glad of that as it is a 4 hour drive for us to get there.

Seeing that you mention CW purchased the place I am sick, but it is typical that you got the service you got.  CW is not my friend. (edited)  Next week we will be in the area camping and I think I will call to see if any of the old regulars are still working there.  Thanks for the tip, sorry you got treated the way you did as well as the awful way they didn't do anything to fix your trailer. 

Glad you have a friend that has the knowledge to fix things the right way.  Are there any FR dealers in your area that could service your new R-Pod?

BTW congratulations on your new toy.  What model did you get?  Hopefully, after this rocky start you will begin to travel on smoother roads.  That being said, there are a lot of seasoned and experienced folk on this forum who know way more than me who will be willing to lend their expertise to any questions you may have.  Call this your '24/7' online owners manual.  I have benefited greatly over the years from this forum.  Now go camp and make some great memories with that new R-Pod.

Sorry OG,  I would have stated the same regardless of who owns the business.  It is very upsetting to me when a business has a great track record, especially in the RV business, gets bought out by an outside party/business, and then falls apart with poor/substandard/shoddy service that puts the customer in harms way due to their ineptness!  Obviously that is what happened here and having had such a good relationship with this business in the past it is hard to accept that they have done a 180.  Done.  Rant over.  Edited my previous post.  Still friends offgrid.

Thanks Leo,  time to go fishing!