Just an update. Forest River nor the dealer will DO ANYTHING so I finally just washed my hands of them both and took it to another RV repair shop recommended to me.
SURPRISE. They do what you ask them to do, they fix what is wrong with no argument and they are nice, friendly, and helpful AND they are less expensive that FR and the dealer.
Example Just after I bought the 180 I ask the dealer for a price to put a retractable awning on the slide to keep the leaves, etc off. They gave me a price. (this was when I still held hope that the dealer was interested in me). When I got around to having it installed I used my new RV shop... same awning, same 180 but over $100 cheaper and it works the first time..... 'Nuf said.