Lousy Forest River support for buyers - Event Date: 21 Jul 2014

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   I purchased an RP179 on June 17th this year. Once home I noticed that there were two ripples in the flooring.
Notified the Dealer immediately. Made an apt for the camper to be taken in on 30th June after first camping trip in case something else needed to be tweaked; there were in fact a couple of other small issues.  The R Pod sat for 10 days before the flooring problem was even addressed. It is now 31st July and I still do not have the camper.
Forest River's fix is to replace the main area of flooring up to the cabinets etc.  I have mandated that this new flooring must be sealed so that if there are any spills/ leaks that no liquid can seep under the cabinets and then underneath the original flooring. Quite frankly, I agree that the response time from Forest River for warranty repair on a brand new unit is less than acceptable.  I wrote to them (and to the dealer ) expressing my concerns about the original unit's integrity being compromised.  I received no response from either parties.  This was a real letter, not an e-mail.  As of today having spoken again to the General Mgr of the dealership, the flooring has finally been shipped.  I am hoping to have my R Pod back by mid week.  Fingers Crossed.

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Doll House Two Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 May 2014 Location: Florida Online Status: Offline Posts: 20	Calendar Event: Lousy Forest River support for buyers Posted: 31 Jul 2014 at 1:44pm
	I purchased an RP179 on June 17th this year. Once home I noticed that there were two ripples in the flooring. Notified the Dealer immediately. Made an apt for the camper to be taken in on 30th June after first camping trip in case something else needed to be tweaked; there were in fact a couple of other small issues. The R Pod sat for 10 days before the flooring problem was even addressed. It is now 31st July and I still do not have the camper. Forest River's fix is to replace the main area of flooring up to the cabinets etc. I have mandated that this new flooring must be sealed so that if there are any spills/ leaks that no liquid can seep under the cabinets and then underneath the original flooring. Quite frankly, I agree that the response time from Forest River for warranty repair on a brand new unit is less than acceptable. I wrote to them (and to the dealer ) expressing my concerns about the original unit's integrity being compromised. I received no response from either parties. This was a real letter, not an e-mail. As of today having spoken again to the General Mgr of the dealership, the flooring has finally been shipped. I am hoping to have my R Pod back by mid week. Fingers Crossed.

Budward Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 21 Apr 2014 Location: SC/NC Online Status: Offline Posts: 438	Posted: 14 Sep 2014 at 7:09am
	Just an update on my replacement counter top- it finally showed up after 13 weeks instead of the FR promised 2 weeks. The sticker on the countertop shows it wasn't even built by the vendor until 8 weeks after the order. Caveat Emptor PS- I have the countertop in my possession and prior to installation I am sealing all the exposed particle board edges with polyurethane to hopefully waterproof them so any future leaks or spills will not swell it up and delaminate the laminate surface.
	2014 179 Towed by a 2015 Ford Transit Diesel Supervised by a German/Aussie mix and a Labradoodle!

Doll House Two Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 May 2014 Location: Florida Online Status: Offline Posts: 20	Posted: 14 Sep 2014 at 4:40pm
	My R Pod came home 6 weeks later ! That being said, I think that the work on the flooring is acceptable. Hoping that there are not any other issues !! Well done , You are smart to be pro active.

pepmac Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Oct 2013 Online Status: Offline Posts: 38	Posted: 17 Dec 2014 at 6:15pm
	We did not buy our R Pod from the dealer who services it.. You are free to take your R Pod to any authorized dealer no matter where you purchased it. We have been very happy with Forest River attention to taking care of any issue we have had.. It is not Forest River it is the dealers whom you need to be watchful of.. Service is not the same everywhere.. we found that out. If you are unhappy with the service contact Forest River let them know, they have dealt with any issue regarding there warranty or problem with their product that we have had.

Doll House Two Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 May 2014 Location: Florida Online Status: Offline Posts: 20	Posted: 18 Dec 2014 at 10:09am
	Ultimately, I was happy with the work performed under warranty. Thanks for your comments.

Bonjour Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Oct 2014 Online Status: Offline Posts: 27	Posted: 18 Dec 2014 at 6:37pm
	We purchased a minimally used 179 and noticed that it was missing a small cushion that was necessary to make up the auxiliary bed. The dealer checked with the first owner but there was no cushion. The dealer agreed to replace it, they contacted FR, and it was delivered to my door in about 2 weeks. Honest people and good service - Kroubetz Lakeside Campers, Lake Crystal, MN.