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MissyBuck
Groupie
Joined: 25 Oct 2014
Location: New Braunfels, Texas
Online Status: Offline
Posts: 90
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Topic: Shopping experience and a question...or 2 Posted: 30 Oct 2014 at 5:51pm |
Ended up having a water leak in the water heater (turned out to be a bad Heat Element gasket), but the local R-Pod dealer WOULD NOT touch it. Very abrupt , and matter of fact, "No, we do not have to service any RV we don't sell"...
Wow, if Forest River knows about this type of policy with one of their dealers and comdones it - shameful!
I purchased from Cheyenne Camping Center and so far I am getting good warranty service from my dealer. They have worked with Dometic to obtain a new fridge door and have referred me to several options within my area to get service.
Podster - thanks to your review we have found this dealer and plan to buy from them. Maybe theh have a referral program
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Melissa (and Buck)
2015 RP 178 aka Podimus Minimus
3/4 Ton Suburban TV
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Podster
Senior Member
Joined: 16 Sep 2014
Location: San Antonio
Online Status: Offline
Posts: 1108
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Posted: 30 Oct 2014 at 7:03pm |
Best of Luck! We should also work on that Southern Texas Rally!
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Cliff & Raelynn
Ranger 4.0/178
(1/2 ton 5,800lb tow capacity)
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Luv2Q
Senior Member
Joined: 30 Aug 2014
Location: Central TX
Online Status: Offline
Posts: 309
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Posted: 30 Oct 2014 at 7:14pm |
Originally posted by Podster
Best of Luck! We should also work on that Southern Texas Rally! |
Hill Country? Port Aransas (if we can find space amongst the Winter Texans)? We ought to be able to find something without much trouble, no?
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John & Teri
Tundra 5.7L V8 / RP 180
E2 WDH / Integrated controller (POS) replaced by Tekonsha P3
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MissyBuck
Groupie
Joined: 25 Oct 2014
Location: New Braunfels, Texas
Online Status: Offline
Posts: 90
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Posted: 30 Oct 2014 at 7:17pm |
Originally posted by Luv2Q
Originally posted by Podster
Best of Luck! We should also work on that Southern Texas Rally! |
Hill Country? Port Aransas (if we can find space amongst the Winter Texans)? We ought to be able to find something without much trouble, no? |
I vote for the Hillcountry! Have you ever been to Inks Lake State Park? Pretty awesome.
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Melissa (and Buck)
2015 RP 178 aka Podimus Minimus
3/4 Ton Suburban TV
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furpod
Moderator Group - pHp
Joined: 25 Jul 2011
Location: Central KY
Online Status: Offline
Posts: 6128
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Posted: 30 Oct 2014 at 7:43pm |
Let me step in here and make an observation, because it was stated "If I am out on the road in June and have an issue"
This is WHOLE different issue. If you are "on the road" away from home, and have a emergency issue, you are going to A) look all over BFE, or at least the part of BFE you are in, find the closest dealer, and B) discover that when you are ON THE ROAD with an issue, any decent dealer is going to do everything in their power to get you back on your vacation trip as soon as possible. They know you didn't buy from them.. because you aren't from there..
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Luv2Q
Senior Member
Joined: 30 Aug 2014
Location: Central TX
Online Status: Offline
Posts: 309
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Posted: 30 Oct 2014 at 10:14pm |
Originally posted by MissyBuck
I vote for the Hillcountry! Have you ever been to Inks Lake State Park? Pretty awesome. |
I've heard that. Never been there though. Sounds like a plan!
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John & Teri
Tundra 5.7L V8 / RP 180
E2 WDH / Integrated controller (POS) replaced by Tekonsha P3
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Luv2Q
Senior Member
Joined: 30 Aug 2014
Location: Central TX
Online Status: Offline
Posts: 309
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Posted: 30 Oct 2014 at 10:17pm |
Originally posted by furpod
Let me step in here and make an observation, because it was stated "If I am out on the road in June and have an issue"
This is WHOLE different issue. If you are "on the road" away from home, and have a emergency issue, you are going to A) look all over BFE, or at least the part of BFE you are in, find the closest dealer, and B) discover that when you are ON THE ROAD with an issue, any decent dealer is going to do everything in their power to get you back on your vacation trip as soon as possible. They know you didn't buy from them.. because you aren't from there..
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Thanks, Mark. That sounds a whole lot more reasonable and in line with what most people toting around an expensive toy would expect from the selling organization (as opposed to just "dealership").
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John & Teri
Tundra 5.7L V8 / RP 180
E2 WDH / Integrated controller (POS) replaced by Tekonsha P3
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Luv2Q
Senior Member
Joined: 30 Aug 2014
Location: Central TX
Online Status: Offline
Posts: 309
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Posted: 31 Oct 2014 at 12:52am |
Originally posted by ToolmanJohn
< .. snipped to here .. >
100% true... I bought from Couch's in Ohio, I live in Connecticut, and a dealer of R-Pods is 15 minutes from my house but was $3000+ more than Couch's. So i drove to Ohio, and towed the new Pod back.
Ended up having a water leak in the water heater (turned out to be a bad Heat Element gasket), but the local R-Pod dealer WOULD NOT touch it. Very abrupt , and matter of fact, "No, we do not have to service any RV we don't sell"... Couch's had to call around and find a Forest River dealer (40 minutes away) who would fix it. They did not sell R-Pods but were very good about doing the work (even though it took 2 attempts, and a lot of towed miles back and forth to get it done). |
Same experience on price as ours. We drove from TX up to Ohio to buy from Couch's. Rather than turn right around & head back, though, we overnighted at Couch's lot (water & shore power hooked up). Found a small leak in the city water line + a bad entertainment system. Fixed first thing next morning & no problems since.
If you drive any distance to pick one up, the advice we got was to stay in the area at least one night to test everything. Sure paid off for us.
As luck would have it, a new RV dealership (which carries FR) recently opened up and is only around 15 minutes from us. Needless to say, we're getting to be friends.
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John & Teri
Tundra 5.7L V8 / RP 180
E2 WDH / Integrated controller (POS) replaced by Tekonsha P3
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Podster
Senior Member
Joined: 16 Sep 2014
Location: San Antonio
Online Status: Offline
Posts: 1108
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Posted: 31 Oct 2014 at 7:18am |
Originally posted by Luv2Q
Originally posted by MissyBuck
I vote for the Hillcountry! Have you ever been to Inks Lake State Park? Pretty awesome. |
I've heard that. Never been there though. Sounds like a plan! |
Inks Lake is a nice park, been camping there for years.
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Cliff & Raelynn
Ranger 4.0/178
(1/2 ton 5,800lb tow capacity)
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MissyBuck
Groupie
Joined: 25 Oct 2014
Location: New Braunfels, Texas
Online Status: Offline
Posts: 90
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Posted: 31 Oct 2014 at 10:02am |
Originally posted by Luv2Q
Originally posted by ToolmanJohn
< .. snipped to here .. > 100% true... I bought from Couch's in Ohio, I live in Connecticut, and a dealer of R-Pods is 15 minutes from my house but was $3000+ more than Couch's. So i drove to Ohio, and towed the new Pod back. Ended up having a water leak in the water heater (turned out to be a bad Heat Element gasket), but the local R-Pod dealer WOULD NOT touch it. Very abrupt , and matter of fact, "No, we do not have to service any RV we don't sell"... Couch's had to call around and find a Forest River dealer (40 minutes away) who would fix it. They did not sell R-Pods but were very good about doing the work (even though it took 2 attempts, and a lot of towed miles back and forth to get it done). |
Same experience on price as ours. We drove from TX up to Ohio to buy from Couch's. Rather than turn right around & head back, though, we overnighted at Couch's lot (water & shore power hooked up). Found a small leak in the city water line + a bad entertainment system. Fixed first thing next morning & no problems since. If you drive any distance to pick one up, the advice we got was to stay in the area at least one night to test everything. Sure paid off for us. As luck would have it, a new RV dealership (which carries FR) recently opened up and is only around 15 minutes from us. Needless to say, we're getting to be friends. |
Good advice! Thanks!
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Melissa (and Buck)
2015 RP 178 aka Podimus Minimus
3/4 Ton Suburban TV
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