Sale On R-Pod Trailer Visor by PahaQue |
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Old Dingo&Mrs.Dingo
Senior Member Joined: 07 Jul 2012 Location: Tarentum, PA Online Status: Offline Posts: 138 |
Topic: Sale On R-Pod Trailer Visor by PahaQue Posted: 29 Jul 2013 at 5:13pm |
I'm not saying they weren't "timely" or sincere with their e-mail responses, I'm saying they don't listen to their customers and the reaction time (4+ months) in solving their problems isn't what I expect. I would be more than happy to pay the additional cost for the extra large 190" visor I requested. I've never issued an ultimatum or deadline, and have repeated my desire for a visor that worked.
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Old Dingo and/or Mrs. Dingo
181G 2013 Jeep Grand Cherokee |
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RRL
Newbie Joined: 13 Jun 2013 Location: WA Online Status: Offline Posts: 23 |
Posted: 29 Jul 2013 at 4:55pm |
Thank you to everyone for the feedback. I ordered the Visor from PahaQue - however - it was too small and would not stay up (which is why I asked if anyone had gotten one for the longer R-Pods). I immediately contacted PahaQue utilizing their online chat and had a very positive conversation with the person on the other end. Of course, this was on a Friday - but first thing Monday morning I received a phone call with the promise that a new longer Visor would be sent out by the end of the week. It was. But, it was again too small. I am not sure, but I feel they are still trying to find a length of Visor that will work with the longer models. Regardless, after sending an email to let them know the problem - and that I was going to return the Visor and wait to decide what to do next - I recevied a prompt reply apologizing for the "fiasco". I have to say in defense of PahaQue - they have been very timely in their response, have sincerely tried to make my order work and the customer services has been exceptional. I would not hesitate to order from them again based on this experience -- AS LONG AS -- I could be assured the Visor would fit and not collapse. What I really wish is that Forest River would come up with an alternate awning to the R-Dome that would work with the R-Pods - something that would provide shade and protection without the "full room" look of the dome. Anyway, I wanted to share my experience and assure anyone interested -- that although I did not end up with their product in the end -- I was happy overall with their service.
RRL
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"unWINEd" Pod
2014 RP-178 2006 Tundra |
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TerryM
Admin Group - pHp Joined: 16 Nov 2009 Location: Saint Augustine Online Status: Offline Posts: 1950 |
Posted: 29 Jul 2013 at 4:33pm |
No matter what the reason might be. Legit or not, I too think it might be a good place to stay away from.
Terry |
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RP-175 W/Lift Kit 2011 Ford F-150 4X4
Saint Augustine, FL: The first permanent European settlement in the USA: 1565 |
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g4royce
Senior Member Joined: 20 Nov 2010 Location: PortStLucie FL Online Status: Offline Posts: 335 |
Posted: 29 Jul 2013 at 1:04pm |
Sounds like they sent you the one they originally manufactured for the t@b.
It's a small business and I know that their customer service used to be really good (back in the Thor-manufactured t@b days). Perhaps because they are the only game in town now for the t@b and are swamped with orders? |
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ChaiPod
2009 RP152 2011 Hyundai Santa Fe 3.5L V6 |
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Old Dingo&Mrs.Dingo
Senior Member Joined: 07 Jul 2012 Location: Tarentum, PA Online Status: Offline Posts: 138 |
Posted: 29 Jul 2013 at 9:20am |
Hey gang, it sounds like we have had similar experiences. We too, ordered our visor in February, got it about April, while the r-pod was still under it's cover. (we have a 181G) When we tried to install in May, we found it was too short and one side wouldn't stay up. Talked to Mike and he confirmed it was too short, promised to make it right, so we returned it. In June we got the second visor, it was about 10" longer, but still too short to keep both sides up. Sent a picture, took measurements, and offered suggestions to Mike. This week we got the third visor, still too short, 145", even though I specifically asked Mike to make it 190" long. (total length of the track) We still have visor #2, I've asked several time how they want it returned with no response. I give up, the visor will stay up with absolutely no wind, but the slightest breeze drops one side. (r-pod looks like a pirate with an eye patch) Now I have two visors, neither of which is satisfactory, I'm waiting for them to contact me, I'm done "chasing" a solution. All in all, I would suggest we all stay away from PahaQue and their dubious products and slow service.
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Old Dingo and/or Mrs. Dingo
181G 2013 Jeep Grand Cherokee |
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Racer|X|
Senior Member Joined: 21 Mar 2012 Online Status: Offline Posts: 237 |
Posted: 28 Jul 2013 at 6:49pm |
I have. The pic on their site is Sloggers 182g.
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rpodcamper.com
Admin Group - pHp Joined: 26 Nov 2009 Location: Reading, Pa Online Status: Offline Posts: 3990 |
Posted: 23 Jul 2013 at 9:45am |
The following is only my view and does not reflect anyone else's views - Take it for what it worth but just letting people know what may happen to you. /start rant I ordered My R-Pod Visor silver/Blue for my 2009 Early Model Visor on Feb 18, 2013. Was billed right away to my Credit Card. Original Product Shipped 3/29/2013 and received in an old screen box (like a screen you would put in a windows 8 LBS shipping weight). Found out that the wrong rope size was installed on the Awning. Package picked up and sent back to them on 4/22/2013 with a piece of my cording. Another awning was shipped out and received 5/21/13 (shipped in a nice UPS Express Tube 6 LBS shipping weight) Called and spoke to Jeff on June 21, 2013 that the poles were damaged as the cord is snapped (UPS was blamed for the damage). Jeff was going to have a new pole shipped and to me by June 28th. June 28th called after not seeing the pole arrive to talk to Mike Greaves who knew the poles had not shipped and was planning to call me for the last few days about that. He was shipping new cord for me to record the pole due to be at my office 7/2/2013. Also the guy lines have the wrong Keder sew to it. It has the Thick style! Does no one check what is shipped before they send it? They overnighted new poles and also guy lines with the correct Keder to them. Took camping on July 4th and went to setup the awning and as soon as we ran the pole through the awning the awning ripped. best thing I did with it was throw it out and cut my loses. A few Items (3 big items) I have noticed about this company and the website: e-mail listed on the site does not work - Could not deliver message to the following recipient(s): Failed Recipient: happytrails@pahaquecustom.com Reason: Remote host said: 550 sorry, no mailbox here by that name. (#5.7.17) no contact information on the site only a chat that if they are not available brings up a form to fill out which they do not reply to - I have filled it out 3 times and got no answer. No I did not call them after this thing ripped as I'm Madder than a long-tail cat in a room full of rockin’ chairs. only place I found a phone number was on the third banner ad. My personal experience with this company has not been good others may have lucked out with them. /end Rant |
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RRL
Newbie Joined: 13 Jun 2013 Location: WA Online Status: Offline Posts: 23 |
Posted: 13 Jul 2013 at 5:45am |
Has anyone ordered a PahaQue Visor for a new 178, 181g or 182g with a trailer length of 20'0"? If so, can you post a picture?
Thanks RRL |
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"unWINEd" Pod
2014 RP-178 2006 Tundra |
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sammycamper
Senior Member Joined: 23 Oct 2012 Location: Minnesota Online Status: Offline Posts: 111 |
Posted: 04 Jul 2013 at 11:57pm |
I love our r-Dome, but the round-head track screws are terrible. I don't understand why the mfr did that. Same problem in the bottom track for the screen skirt. I don't have the time/patience right now to replace them. The dome really proved itself a couple weeks ago. We got to our site just about sundown, so I did a rush job of setting up the dome. Still, I put our 2 dogs inside the dome in their crates, and the sky dumped about 2-years-worth of rain that night. I don't remember the last time I experienced such a relentless cloud thrashing. Still, the dome and our dogs were fine when we got up the next morning.
Just the same, this visor thing is so cussed cute, I may just have to get one for quickie outings when it's impractical to setup and take down the dome.
Sam
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2012 rPod 173
2008 Trailblazer 4WD V6 |
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TIDALWAVE
Senior Member Joined: 21 Nov 2009 Location: MINNESOTA Online Status: Offline Posts: 315 |
Posted: 02 Jul 2013 at 10:22am |
My visor had a perfect fit to the awning rail. So perfect that the Pod's OEM round head screws would not allow the visor to slide through the rail. Any smaller diameter and the visor would probably pop out. So I replaced all of the rounded screws with flat-head stainless screws. I found out that my R-Dome also now slides on more smoothly without having to bump into the rounded heads.
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TIDALWAVE
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