Sale On R-Pod Trailer Visor by PahaQue

I'm not saying they weren't "timely" or sincere with their e-mail responses, I'm saying they don't listen to their customers and the reaction time (4+ months) in solving their problems isn't what I expect. I would be more than happy to pay the additional cost for the extra large 190" visor I requested. I've never issued an ultimatum or deadline, and have repeated my desire for a visor that worked.

No matter what the reason might be.  Legit or not, I too think it might be a good place to stay away from.

Terry

Hey gang, it sounds like we have had similar experiences. We too, ordered our visor in February, got it about April, while the r-pod was still under it's cover. (we have a 181G) When we tried to install in May, we found it was too short and one side wouldn't stay up. Talked to Mike and he confirmed it was too short, promised to make it right, so we returned it. In June we got the second visor, it was about 10" longer, but still too short to keep both sides up. Sent a picture, took measurements, and offered suggestions to Mike. This week we got the third visor, still too short, 145", even though I specifically asked Mike to make it 190" long. (total length of the track) We still have visor #2, I've asked several time how they want it returned with no response. I give up, the visor will stay up with absolutely no wind, but the slightest breeze drops one side. (r-pod looks like a pirate with an eye patch) Now I have two visors, neither of which is satisfactory, I'm waiting for them to contact me, I'm done "chasing" a solution. All in all, I would suggest we all stay away from PahaQue and their dubious products and slow service.

Originally posted by rpodcamper.com Just got off the Phone with Jeff at Paha Qué Custom, Inc. about the Visor.  They are having a special 20% off till Friday 2/22/13.  List $269.00 sale of $215.20 plus shipping.  Very easy to deal with and looking forward to getting the Visor!http://www.pahaquecustom.com/Merchant2/merchant.mvc?Screen=PROD&Store_Code=PQWO&Product_Code=RPVSR&Category_Code=cawn

The following is only my view and does not reflect anyone else's views - Take it for what it worth but just letting people know what may happen to you.

/start rant

I ordered My R-Pod Visor silver/Blue for my 2009 Early Model Visor on Feb 18, 2013. Was billed right away to my Credit Card. Original Product Shipped 3/29/2013 and received in an old screen box (like a screen you would put in a windows 8 LBS shipping weight). Found out that the wrong rope size was installed on the Awning. Package picked up and sent back to them on 4/22/2013 with a piece of my cording. Another awning was shipped out and received 5/21/13 (shipped in a nice UPS Express Tube 6 LBS shipping weight) Called and spoke to Jeff on June 21, 2013 that the poles were damaged as the cord is snapped (UPS was blamed for the damage). Jeff was going to have a new pole shipped and to me by June 28th. June 28th called after not seeing the pole arrive to talk to Mike Greaves who knew the poles had not shipped and was planning to call me for the last few days about that. He was shipping new cord for me to record the pole due to be at my office 7/2/2013. Also the guy lines have the wrong Keder sew to it. It has the Thick style! Does no one check what is shipped before they send it? They overnighted new poles and also guy lines with the correct Keder to them. Took camping on July 4th and went to setup the awning and as soon as we ran the pole through the awning the awning ripped. best thing I did with it was throw it out and cut my loses.

A few Items (3 big items) I have noticed about this company and the website:

e-mail listed on the site does not work -

Could not deliver message to the following recipient(s):

Failed Recipient: happytrails@pahaquecustom.com
Reason: Remote host said: 550 sorry, no mailbox here by that name. (#5.7.17)

no contact information on the site only a chat that if they are not available brings up a form to fill out which they do not reply to - I have filled it out 3 times and got no answer. No I did not call them after this thing ripped as I'm Madder than a long-tail cat in a room full of rockin’ chairs.


only place I found a phone number was on the third banner ad.

My personal experience with this company has not been good others may have lucked out with them.

/end Rant

I love our r-Dome, but the round-head track screws are terrible. I don't understand why the mfr did that. Same problem in the bottom track for the screen skirt. I don't have the time/patience right now to replace them. The dome really proved itself a couple weeks ago. We got to our site just about sundown, so I did a rush job of setting up the dome. Still, I put our 2 dogs inside the dome in their crates, and the sky dumped about 2-years-worth of rain that night. I don't remember the last time I experienced such a relentless cloud thrashing. Still, the dome and our dogs were fine when we got up the next morning.