Couch's RV Nation in Ohio

We live 40 miles from Couch, so selecting a dealership was a no-brainer.  Other dealers would say they would meet their price, but somehow always came up short.  I had read a couple of posts that suggested some type of negative experience associated with Couch.  I never look to make a new friend when buying something a lot of people carry--I'm shopping price, so that was my only expectation.  However, the guys at Couch, from my sales guy Brian Scruggs to Brian in Service far exceeded my expectations.  The sales experience was pleasant and no-nonsense.  The price is what it is (the lowest), and they made some minor concessions beyond that.  What hit it out of the park on our end is what they did after the Pod was delivered.  As soon as we hooked up, the brakes locked on the Pod.  We unplugged and then drove back to the Service area. The guys there had vehicles waiting to be delivered, installing tow wiring, etc, but they immediately began troubleshooting our issue (wait to hear what they found!).  Initial testing determined the fault was not in the Pod...it had to be something from the hitch forward.  Our TV is the new Jeep Cherokee Trailhawk with tow package, and outside out of factory specs, I could find nothing on the web about anyone who had actual towing experience with this vehicle.  The vehicle debuted last September and no one seemed to know much about it.

Even though, the Service guys at Couch quickly knew the trailer they sold me was not the issue, they dogged the problem until they found the solution.  Brian in service didn't assume anything, so he began to test every component installed.  I had purchased a Tekonsha controller with the appropriate Tekonsha wiring harness from Amazon.  It turns out the hot and ground wires on the Tekonsha harness were reversed from the factory!  Brian learned this from a Tekonsha service rep he contacted on the phone. So, when I plugged in the controller, it sent 12V to the brakes. They re-wired the plug and everything worked fine.  Props to Couch!