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Brigs View Drop Down
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Direct Link To This Post Topic: Warranty question
    Posted: 23 Aug 2012 at 7:57pm
Ok I'm wondering if anyone else has had this problem.

Took the R-Pod out for the third time, all was good until we hit the gravel road, rocks have taken out my grey and black water lines, fresh water sensor wiring, both fender marker lights (and yes I have mud flaps) now the dealer has told me it won't be covered under warranty, and they tell me this is because it is considered " operator error". Has anyone else run into this problem.

Cheers

Keith
2012 Ford F150 FX4
2011 Rpod RP176T
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marwayne View Drop Down
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Direct Link To This Post Posted: 23 Aug 2012 at 8:29pm
Do you have axle risers, and who is your dealer.
If you want something done right, do it yourself.
2011 RP172, 2016 Tundra 5.7 Litre, Ltd.


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techntrek View Drop Down
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Direct Link To This Post Posted: 23 Aug 2012 at 8:57pm
Wow, that's a lot of damage.  I can see how they would claim that isn't a warranty issue, unfortunately.
Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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Brigs View Drop Down
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Direct Link To This Post Posted: 23 Aug 2012 at 9:10pm
Marwayne

I bought at arrkann's south side location, axle risers are a next year project
2012 Ford F150 FX4
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Seanl View Drop Down
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Direct Link To This Post Posted: 24 Aug 2012 at 7:37am
It's not s warranty issue because it is not a quality issue. It may however be an insurance issue. 
Sean, 2011 Rpod RP-173,2009 Jeep Liberty Rocky Mountain Edition
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Goose View Drop Down
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Direct Link To This Post Posted: 25 Aug 2012 at 2:19am
   First thing that comes into my mind is "how fast were you driving to throw up rocks big enough to do that much damage?"  I believe that the trailers are well built but are not made to withstand alot of hi-speed off-road travel.   Just my thoughts.  Goose 
Mother Goose's Caboose..2011 RP171..07 Grand Cherokee
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Direct Link To This Post Posted: 25 Aug 2012 at 10:30am
Having never seen one, but I would guess that Hood River model is made to take more "off roading" than the standard model.  I guess I wouldn't drive my pod on a gravel road at any real speed.  But I tend to camp in some pretty developed areas.
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Direct Link To This Post Posted: 26 Aug 2012 at 8:32pm
Damage caused by use, or as this sounds, misuse, isn't covered under warranty. Insurance maybe, but not warranty.

If you tow it into something, or back into or off something or whatever.. it's on you. If you turn on the water at the sink, and the handle come off in your hand.. that's on them.
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Seanl View Drop Down
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Direct Link To This Post Posted: 27 Aug 2012 at 7:45am
Originally posted by Brigs

Ok I'm wondering if anyone else has had this problem.

Took the R-Pod out for the third time, all was good until we hit the gravel road, rocks have taken out my grey and black water lines, fresh water sensor wiring, both fender marker lights (and yes I have mud flaps) now the dealer has told me it won't be covered under warranty, and they tell me this is because it is considered " operator error". Has anyone else run into this problem.

Cheers

Keith

I had a rock take out one of my fender marker lights. I figured this might happen, as the wiring for the lights is inside the fender. I carry a spare as I found an RV shop that had them cheep. 
Sean, 2011 Rpod RP-173,2009 Jeep Liberty Rocky Mountain Edition
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