2020 190 R-POD issue with power switch

Fellow R-POD owners... I'm happy that I purchased my new 2020 190 R-POD (love it), but it's so new that none of the other R-PODs had this "red" Power on/off switch.. I purchased a new Prodigy Remote Brake controller with my camper - it connects to my 2011 Toyota Sequoia.  Here's the issue, the Remote will not connect (flashes n.c.) until I switched the power off on the camper..then everything worked.   Now it seems that it's almost as designed... The RV dealer confirmed that the wiring is correct, all the lights work.  I understand the reason for the Power switch, in the off season, I'll be able to store the camper, without draining the battery... but the question is this... anyone else having this issue?  Is this just that new, no one has seen it (yet)? 

I don't know if you have watched any videos on this unit, but it sounds to me like it's working. It's a complicated device in my opinion. Start the vehicle, and plug in the remote.  You should NOT have the pod plugged in when you begin to set it up. It should flash n.c. The power wheel should be turned all the way down (clockwise as you look at it). Then press and hold both buttons (on left, and top right) at the same time and watch the display count down from P5 to PA. Then you release 2 buttons, and hold the foot brake down. The display should now change to flashing zero's.  Take your foot off the brake. Now turn right side power wheel counter clockwise 2 or 3 turns. It should be flashing n.c. now. Go plug in the 7 pin camper plug into the unit now. The remote should read .c. . Now when you press the left button, the manual brake button, you will see a number, like 4.1 or any number. You can adjust the right power wheel higher or lower to the power you need.  I found these directions online and don't know if you were doing this or not. 

It's a new battery - it's putting our 12.6 volts.  I have checked the voltage and everything is reading correctly.... Also we shut off the TV - antenna signal (thinking that was the issue)- didn't help... thanks for the info...

Have you tried calling the tech support folks at Tekonsha? They were great when I called them with a question about my controller. 

Just a stray idea. Check the voltage to the remote controller RIGHT AT THE POINT IT'S CONNECTED. If the controlled produces n.c. for a low voltage condition it may be the voltage at the point of connection really is going low. One explanation might be the trailer, with the power switch on, is drawing more current from the TV, thus pulling the voltage down. Could be the TT battery needs charging and is drawing current from the TV. Could be the connection to the TV is faulty, i.e. the connector is loose/dirty/defective.