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David and Danette
podders Helping podders - pHp
Joined: 24 Nov 2009
Online Status: Offline
Posts: 1215
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Topic: No Warranty Posted: 11 Sep 2018 at 6:39pm |
We bought two Forest River campers a r-pod in Ohio in 2009 and a Vibe in Alabama in 2013 at the time we were living in south Florida. Both campers were repaired under warranty in Fort Myers Florida at a Camping World service center. The warranty covered all expenses it cost us nothing and the work was done within a reasonable amount of time less than a month perhaps in about two weeks. Things may have changed it seems companies in general through out the country are trying to save money how ever they can. The RV industry too may be making changes to save money by not honoring warranty work as they use to.
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2018 Vista Cruiser 19BFD (2018-
2012 Vibe 6503 (2014-2019)
2009 r-pod 171 (2009-2014)
Middle Tn
2014 Ram 1500 Quad cab
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furpod
Moderator Group - pHp
Joined: 25 Jul 2011
Location: Central KY
Online Status: Offline
Posts: 6128
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Posted: 11 Sep 2018 at 5:58pm |
So you didn't buy at your local dealer, because you could buy somewhere else and save thousands, correct? Or did you buy, and then move to the other side of the country?
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P&M
Senior Member
Joined: 13 Aug 2012
Location: Spokane, WA
Online Status: Offline
Posts: 454
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Posted: 11 Sep 2018 at 4:51pm |
This is not an R-pod or Forest River issue ... it is prevalent across the entire industry unfortunately. Dealers do not want to take on and do warranty repair work on units that they did not sell, period. There is the occasional one that has a good rep, but those are very few and far between.
Best advice ever given to me was to buy locally so that you had a dealer to go back to if there were issues (which we have never had fortunately). Dealers will take care of "their" clients first and foremost. It's just the way that it is.
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P & M ... and Comet too!
2012 171 -- The Monkey Pod
2018 Ram 2500
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Leo B
podders Helping podders - pHp
Joined: 13 Jan 2012
Location: Lyndonville, VT
Online Status: Offline
Posts: 4508
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Posted: 11 Sep 2018 at 4:17pm |
+1
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Leo & Melissa Bachand
2017 Ford F150
2021 Vista Cruiser 19 csk
Previously owned
2015 Rpod 179
2010 Rpod 171
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Keith-N-Dar
podders Helping podders - pHp
Joined: 03 Apr 2011
Location: Mayville, WI
Online Status: Offline
Posts: 1447
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Posted: 11 Sep 2018 at 2:57pm |
You have a dealer problem. When we bought ours the RPod web page discussed this and advised purchase from a local dealer to fet warranty work. Our dealer also told us that warranty work was not available everywhere. And all functions were checked out and demonstrated to us before we left the dealership. Sorry you didn't have a similar experience.
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Keith-N-Dar
Boris & Betty (Boston Terriers)
2011 R-Pod 177
2010 Ford F-150
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jKen
Newbie
Joined: 12 Aug 2018
Location: West Virginia
Online Status: Offline
Posts: 2
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Posted: 11 Sep 2018 at 1:44pm |
That is exactly my point -- when you buy the unit they tell you that you have a warranty that is good anywhere. That turns out to be false. I have contacted Forest River -- they don't seem very inclined to deal with it.
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J Ken
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kymooses
Senior Member
Joined: 01 Aug 2010
Location: Louisville, Ky
Online Status: Offline
Posts: 1807
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Posted: 11 Sep 2018 at 1:40pm |
The only dealer that is ever "required" to do warranty work for you is the dealer who sells it to you I'm afraid.
Camping World does often times sell R-Pods, as long as they were a certified Forest River service center you might be able to contact Forest River and have that bill taken care of for you.
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TheBum
Senior Member
Joined: 26 Feb 2016
Location: Texas
Online Status: Offline
Posts: 1407
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Posted: 11 Sep 2018 at 1:40pm |
I believe if a dealer won't honor the warranty that FR will reimburse you. That's not saying you'll get the full amount back: it depends on how much the dealer gouged you.
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Alan
2022 R-Pod 196 "RaptoRPod"
2022 Ram 1500 Lone Star 4x4
Three cats
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jKen
Newbie
Joined: 12 Aug 2018
Location: West Virginia
Online Status: Offline
Posts: 2
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Posted: 11 Sep 2018 at 1:09pm |
I was told by the dealer when I bought my R-pod, that my warranty was good anywhere in the country. This is absolutely not true. If you hit the road right after buying an R-pod you basically have no warranty. I bought my unit in West Virginia, and when I took it to a dealer in Portland, Oregon (Camping World) they kept it for 2 1/2 months and charged me $118.00 for the "warranty" work. We lost almost the entire summer. I also do not understand why a bran new unit had about 15 things wrong with it almost immediately. How does the selling dealer not pick up on any of these -- they were major items like the water heater not working, the bath exhaust fan not working, etc. R-pods have a wonderful reputation, but so far our experience has been very negative.
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J Ken
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