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TeeBrock ![]() Groupie ![]() ![]() Joined: 23 Mar 2017 Location: IA Online Status: Offline Posts: 40 |
![]() Posted: 07 Jun 2018 at 3:02pm |
THE
FOLLOWING SITUATION INVOLVES THE FOREST RIVER R-POD
PLEASE PAY CLOSE ATTENTION TO
HOW THEY TREAT
CURRENT AND FORMER CUSTOMERS
In March of 2017, I
purchased an RP-180 new from Cheyenne Camping Center in Walcott, Iowa. The workmanship
of my new R-Pod was by far worse than any of my previous 4 RV's. The dealer prep work was as poor (and dangerous)
as I've ever seen (and I bought a NEW Forest
River Wolf Pup from the same dealer 9 months earlier….a different disaster) I picked up the R-Pod
after going through the required orientation and drove it approximately 60 to
my home. This is my timeline- -approximately 30 miles
down the road, I see a strap fly into the road. It was a safety strap for the
batter box that was never put on correctly. I put a bungee cord on it and
continued. -after backing into the
drive, I opened the door and two immediate problems jumped out. 1.
The dealer's prep-tech
forgot to attach the straps to both the table and the tv. I called the dealer
and they couldn't get me back in immediately. The TV was okay (but lasted only
6 months) and the table slammed into the kitchen cabinets. I got some touchup
stain to fill in on the laminate. -I packed up and left
for Bull Shoals the next week. I experienced multiple problems upon arrival at
Bull Shoals State Park. 1.
The sewer hose cap had
fallen off and the hose had been lost along the way 2.
The entry door decal
came off and ripped the stripe 3.
The screen door latch
was broken, and door was out of adjustment 4.
The outside shower
leaked the first night and flooded the floor by running into the sink/cabinet
compartment and onto the floor. Laminate was permanently damaged. (Never fixed) 5.
Water heater would not light
on LP. (bad circuit board) 6.
Converter door would
not stay closed. (still flops down) 7.
Standing water in the
bathroom. 8.
Battery was never grounded,
and I have had a bad converter since ???? FOREST
RIVER REFUSED TO LET A MOBILE CREW DIAGNOSE AND REPLACE THE CONVERTER. (I was in Texas and was
unable to drive temporarily due to medical conditions) Now- I was stopping for one night in Sam Houston National
forest and a limb fell on the top rear of the unit. There was no damage to the
bathroom area (inside). The black water tank also fell to the ground when the
limb hit. This is the second time that happened and I paid for it the first time because they told me it must have been
too full. The angle iron braces weren't bent and I thought that the tank should have been over-engineered,
not under so it could handle the 75% capacity in it at the time. TODAY
I FIND OUT THAT FOREST RIVER EXPECTS ONE OF THE FOLLOWING (PER THE RESPONSE TO AMERICAN FAMILY INSURANCE) · I WILL BE REQUIRED TO DRIVE TO EITHER SOUTHBEND, INDIANA (1325 MILES) OR UTAH (1474 MILES) FROM ROCKPORT, TEXAS, OR…. MY INSURANCE COMPANY COULD TOTAL IT
IF THEY WISH…. ARE YOU SH***ING
ME??????????????
I SHOULD MENTION THAT THIS EMAIL IS COMPLETELY FACTUAL AND I INTEND TO
BLAST IT OVER SOCIAL MEDIA EVERYWHERE POSSIBLE !
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Tee
and Sadie (Chocolate Lab) 2017.5 RP 180 2006 Kia Sorento 2002 BMW R1150RS |
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StephenH ![]() podders Helping podders - pHp ![]() ![]() Joined: 29 Nov 2015 Location: Wake Forest, NC Online Status: Offline Posts: 6417 |
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The dealer from whom you purchased this trailer should be working with FR to fix or replace your R-Pod. The black tank issue is known (search topic in forum) and you will see that some of us have reinforced the cross-bars with bolts and locknuts to prevent this from happening.
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StephenH
Happy is the man that findeth wisdom,... ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS |
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mcarter ![]() podders Helping podders - pHp ![]() ![]() Joined: 07 Apr 2016 Location: Greenbrier, TN Online Status: Offline Posts: 3419 |
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My advice work with dealer and FR to repair your Pod. Once you have made an honest effort at that, if not satisfied every state has "lemon laws " that apply to RV purchases. You will need a special lawyer for that and numerous websites can provide that info. I take it is under warranty, unfortunately it is a matter of patience and diligence.
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Mike Carter
2015 178 " I had the right to remain silent, I just didn't have the ability." |
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furpod ![]() Moderator Group - pHp ![]() ![]() Joined: 25 Jul 2011 Location: Central KY Online Status: Offline Posts: 6128 |
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Except for the tree limb, nothing on that "list" is anything but a dealer/warranty issue. In fact, it's all minor stuff, the sort of thing a decent dealer clears up no issue. Considering your two wall of text posts, I suspect either you don't/didn't want to deal with them, OR, they had enough of you and didn't want to deal with you.
Having seen many a Pod need to go back to the factory for repair after an accident, FR is telling your insurance company, not you, what needs to be done, or really, the two ways to handle the damage to your pod. If your Pod needs to go back to the factory, YOU don't need to drive it, your INSURANCE will cover having it carted to the factory and back. Since it's up to the insurance company to pay for shipping, repairs, and return shipping, one of their options IS to total it, if the said costs outweigh the current wholesale value of the trailer. Simple math and the way insurance works.. Since you think it's the worst trailer you ever set sight on, I suggest you push for a total, get whatever you can for it in the insurance claim, and buy something you feel better about, from a different dealer. |
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furpod ![]() Moderator Group - pHp ![]() ![]() Joined: 25 Jul 2011 Location: Central KY Online Status: Offline Posts: 6128 |
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Not sure why you wall of texted this twice.. Have to admit the large font and blue color on the other post is more dramatic...
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Leo B ![]() podders Helping podders - pHp ![]() Joined: 13 Jan 2012 Location: Lyndonville, VT Online Status: Offline Posts: 4518 |
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I see your are blasting Forest River, who was the dealer that did the supposed prep work? have you talked to them?
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Leo & Melissa Bachand
2017 Ford F150 2021 Vista Cruiser 19 csk Previously owned 2015 Rpod 179 2010 Rpod 171 |
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Leo B ![]() podders Helping podders - pHp ![]() Joined: 13 Jan 2012 Location: Lyndonville, VT Online Status: Offline Posts: 4518 |
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+1. I would deal directly with the dealer I wrote the check to. it is up to them to line up the warranty repairs.
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Leo & Melissa Bachand
2017 Ford F150 2021 Vista Cruiser 19 csk Previously owned 2015 Rpod 179 2010 Rpod 171 |
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Guests ![]() Guest Group ![]() |
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Deleted duplicate posting & moved other posts here. David |
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lostagain ![]() Senior Member ![]() ![]() Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2595 |
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It sounds like you are pretty angry from your posts. And yes, most of the stuff is dealer prep that could be taken care of relatively quickly. As for the tree damage, that's why you have insurance. Let them decide, as Furpod suggested, decide how to deal with it. They are in the business of adjusting claims and getting things fixed. If the insurance company wants to total the trailer due to the tree damage, then the good side is that you don't have to deal with the dealer again, which, based on the tone of your posts, it seems you'd rather not do anyway. If you have lost all confidence in the dealer, then lean on your insurance company to total the trailer. It doesn't take much to declare a total loss given repair and transport costs. Take the money and buy another trailer from a dealer whom you trust and with whom you can work.
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Never leave footprints behind.
Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost |
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TeeBrock ![]() Groupie ![]() ![]() Joined: 23 Mar 2017 Location: IA Online Status: Offline Posts: 40 |
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I have always gone to the dealer first. They are less-than-happy to help.
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Tee
and Sadie (Chocolate Lab) 2017.5 RP 180 2006 Kia Sorento 2002 BMW R1150RS |
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