R-pod Owners Forum Homepage

This site is free to use.
Donations benefit a non-profit Girls Softball organization

Forum Home Forum Home > R-pod Discussion Forums > Warranty, Service and Recall Bulletins
  New Posts New Posts RSS Feed: How Timely is FR Reimbursement
  FAQ FAQ  Forum Search   Calendar   Register Register  Login Login

Topic ClosedHow Timely is FR Reimbursement
 Post Reply Post Reply Page  123>
Author
Message
  Share Topic Share Topic  Topic Search Topic Search  Topic Options Topic Options
4Papa View Drop Down
Groupie
Groupie
Avatar

Joined: 31 Jul 2017
Location: MA
Online Status: Offline
Posts: 62 		Direct Link To This Post Topic: How Timely is FR Reimbursement
    Posted: 16 Oct 2017 at 10:56am
I've got a couple of items needing warranty work on a two-month old R-180 and the closest dealers to me won't touch it unless I pay out-of-pocket and get reimbursed from FR.  Anyone know how long FR takes to reimburse owners who get service this way?  Thanks!
2017 180
2010 GMC 1500 Hybrid
Back to Top
pats8092 View Drop Down
Newbie
Newbie
Avatar

Joined: 04 Jun 2017
Location: MA
Online Status: Offline
Posts: 2 		Direct Link To This Post Posted: 16 Oct 2017 at 12:00pm
I don’t know but I’d make sure FR approves the work prior to them fixing it. I’m also in MA and considering Major’s RV for the warranty work. I’m unsure if FR will approve a non-FR doing the work.
2018 R-Pod 180
2011 Ford Ranger
Back to Top
4Papa View Drop Down
Groupie
Groupie
Avatar

Joined: 31 Jul 2017
Location: MA
Online Status: Offline
Posts: 62 		Direct Link To This Post Posted: 16 Oct 2017 at 12:37pm
I've already spoken with FR and am only looking at FR dealers or Camping World (whom they and my dealer suggested I take it to).  The two closest dealers to me won't do FR-paid warranty work.
2017 180
2010 GMC 1500 Hybrid
Back to Top
ronahue View Drop Down
Senior Member
Senior Member
Avatar

Joined: 02 Jun 2015
Location: Massachusetts
Online Status: Offline
Posts: 316 		Direct Link To This Post Posted: 16 Oct 2017 at 3:00pm
Just wondering which MA dealers will not work on your r-pod
Ron & Sharon
2015 R-Pod 179
2022 Nissan Frontier

No trees were harmed in the sending of this message but a billion electrons were really agitated
Back to Top
Keith-N-Dar View Drop Down
podders Helping podders - pHp
podders Helping podders - pHp
Avatar

Joined: 03 Apr 2011
Location: Mayville, WI
Online Status: Offline
Posts: 1447 		Direct Link To This Post Posted: 16 Oct 2017 at 3:52pm
Originally posted by ronahue

Just wondering which MA dealers will not work on your r-pod


I would not spend my money with them.
Keith-N-Dar
Boris & Betty (Boston Terriers)
2011 R-Pod 177
2010 Ford F-150
Back to Top
furpod View Drop Down
Moderator Group - pHp
Moderator Group - pHp
Avatar

Joined: 25 Jul 2011
Location: Central KY
Online Status: Offline
Posts: 6128 		Direct Link To This Post Posted: 16 Oct 2017 at 5:41pm
In general, across all makes, a dealer will not, or will only under duress, do warranty work on a unit they didn't sell. FR has a statement about it on their web page, and often drops it into their marque pages. I have even seen it randomly show up on the FR Pod facebook page, and the new NoBo by FR page showed it just this weekend.
Back to Top
4Papa View Drop Down
Groupie
Groupie
Avatar

Joined: 31 Jul 2017
Location: MA
Online Status: Offline
Posts: 62 		Direct Link To This Post Posted: 16 Oct 2017 at 5:47pm
Originally posted by ronahue

Just wondering which MA dealers will not work on your r-pod


Dufours in Fitchburg, MA and Longview RV in Windsor Locks, CT.
2017 180
2010 GMC 1500 Hybrid
Back to Top
4Papa View Drop Down
Groupie
Groupie
Avatar

Joined: 31 Jul 2017
Location: MA
Online Status: Offline
Posts: 62 		Direct Link To This Post Posted: 16 Oct 2017 at 7:04pm
Originally posted by furpod

In general, across all makes, a dealer will not, or will only under duress, do warranty work on a unit they didn't sell. FR has a statement about it on their web page, and often drops it into their marque pages. I have even seen it randomly show up on the FR Pod facebook page, and the new NoBo by FR page showed it just this weekend.


I'm new to the RV/Travel Trailer world, so I see it as a bizarre state of affairs that the industry was/is allowed to evolve this way.  Cars, trucks, airplanes all have manufacturer/dealer systems where both are solidly dependent on the other to make warranty work as hassle free as possible for the one person who is supposed to count... the customer.  Without new RV's, you don't have old/used ones and you have no service/maintenance market.  Very frustrating and bizarre.

FR loudly suggesting that buyers look locally tells me they are aware of the problem and frustration.  Buying locally might make sense if the product cost didn't vary as widely as it appears to in the RV market.

Maybe as more former backpacking boomers turn to the RV world (such as myself), you'll see some legislative pressure brought to bear on the industry, particularly the manufacturers.  It would seem to be long overdue.
2017 180
2010 GMC 1500 Hybrid
Back to Top
ronahue View Drop Down
Senior Member
Senior Member
Avatar

Joined: 02 Jun 2015
Location: Massachusetts
Online Status: Offline
Posts: 316 		Direct Link To This Post Posted: 16 Oct 2017 at 7:35pm

About 30 years ago car dealers were exactly the same they would only do warranty on cars they sold. I believe it was federal legislation that changed things.
Ron & Sharon
2015 R-Pod 179
2022 Nissan Frontier

No trees were harmed in the sending of this message but a billion electrons were really agitated
Back to Top
4Papa View Drop Down
Groupie
Groupie
Avatar

Joined: 31 Jul 2017
Location: MA
Online Status: Offline
Posts: 62 		Direct Link To This Post Posted: 16 Oct 2017 at 7:48pm
One maybe can accept a servicing dealer giving scheduling preference to a customer who bought from them, but to refuse out of hand.  There oughta be a law!  <g>
2017 180
2010 GMC 1500 Hybrid
Back to Top
 Post Reply Post Reply Page  123>

Forum Jump Forum Permissions View Drop Down

Bulletin Board Software by Web Wiz Forums® version 9.64
Copyright ©2001-2009 Web Wiz