Safety Recall

Originally posted by this_is_nascar From what I understand, the work can be done by any dealer, whether they're a FR authorized dealer or not.  They just have to be willing to work with FR.  Since my dealer has already ordered the kit, I'll give them the opportunity to do it.  I've sent them the pics that have been posted and they already told me that FR provides specific installation instructions, so we'll see what happens.  Since I have it there, I may see if they'll put on my replacement decals from that issue.

As I reported earlier, after my dealer was no help in getting started with the recall, I emailed the lady who signed the recall notice letter.  She never replied.  Later I received a voice message from my contact at the dealer telling me to call the lady at Forest River (the one I emailed) and arrange to have the parts delivered directly to me, then call for an appointment to install.  I found that to be a strange way of handling things.  I called the lady over two days, finally getting through today.  She confirmed that my dealer, the only one she has dealt with which requires this, was requiring delivery of parts to the customer then installation by the dealer.  Parts are supposed to be received by me next week.  I'll report back if I experience more problems getting this work done.  Feels like I have had to "pull teeth" to get this far!  Once done, I'll be taking a trip to see if mileage increases.

I asked the Forest River lady if the local dealer I am using is the only one in the Phoenix metro area, and she said, yes.  So I'm stuck.  All will be well if the work is done quickly and efficiently.

Has everyone heard from FR as of now-that have the models to be recalled? I sent our address and VIN to Susan two weeks ago and have yet to hear back. We bought ours from the first owner in NY and registered it here in NJ last year.

You need to call Susan Thornberg (574-642-3119 X 205).  I called 3 times until I got through.  She was very accommodating once I got through.